Stephen Porter
North Highlands,CA
Summary
Highly motivated Auto Parts Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
24
24
years of professional experience
Work History
CSR, Sales
NAPA Auto Parts - Genuine Parts
Sacramento, CA
02.2017 - Current
- Educated associates on market trends and stayed up-to-date on forecasts.
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Completed orders and organized product deliveries to meet customer timetables.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed, marketed and sold full range of products and support services.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Solved customer challenges by offering relevant products and services.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Provided information regarding charge accounts and loyalty programs.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Outside Sales Representative
AutoZone
Sacramento, CA
03.2002 - 02.2017
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Performed required travel for training and scheduled events.
- Identified prospective customers by using business directories and following leads from existing clients.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Worked independently with minimal supervision.
Outside Sales Representative
NAPA Auto Parts - Finley Industries
Reno , NV
01.2001 - 03.2005
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built strong client rapport to establish diversified network of connections.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Identified prospective customers by using business directories and following leads from existing clients.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Utilized in-depth understanding of strategic sales processes to increase revenue.
Education
GED -
Hiram Johnson HS
Sacramento, CA06.1979
Skills
- Exceeding Customer Expectations
- Customer Service
- Energy and Physical Stamina
- Engaging with Diverse Customers
- Item Ticketing and Pricing
- Issue and Complaint Resolution
- De-escalation Techniques
- Sales and Promotions
- Understanding Customer Needs
- Verbal and Written Communication
Timeline
CSR, Sales
NAPA Auto Parts - Genuine Parts
02.2017 - Current
Outside Sales Representative
AutoZone
03.2002 - 02.2017
Outside Sales Representative
NAPA Auto Parts - Finley Industries
01.2001 - 03.2005
GED -
Hiram Johnson HS