Summary
Certification
Education
Work History
Work Availability
Overview
Skills
Timeline
SoftwareEngineer
Stephen Portillo

Stephen Portillo

Help Desk Technician
San Antonio,TX

Summary

Thank you for reviewing my resume. In pursuit of enhancing my IT expertise, I am actively working towards acquiring Apple Care hardware Certifications to broaden my technical proficiency both in field and desk environments.

In addition, I am currently pursuing a Bachelor's in CyberSecurity, further solidifying my commitment to acquiring comprehensive knowledge in the field.

Furthermore, I bring a valuable background with two years of experience in the help desk within the same organization, showcasing my continuity and dedication to providing effective technical support.

Certification

IITIL 4 Foundations

Education

Bachelor of Science - Cyber Operations And Warfare

Western Governors University
Salt Lake City, UT
08.2023 - Current

Technical School - Information Technology

ACI Learning
San Antonio, TX
07.2022 - 09.2022

Work History

Associate IS Technician - ASK IT Tech Help Desk

Providence Health St. Joseph
San Antonio, TX
09.2022 - Current
  • • Successfully resolved 1,556 tickets within Service Now platform, ensuring timely resolution of technical issues and optimizing operational efficiency.
  • Maintained stringent quality assurance standards and consistently exceeded customer satisfaction objectives.
  • Conducted intricate mechanical alignments and calibrated equipment to exacting quality standards, enhancing overall system performance.
  • Produced comprehensive job reports and logs promptly following service calls, ensuring accurate documentation and accountability.
  • Proficiently troubleshooted Group Policy Objects (GPO) and rules within Active Directory (AD), as well as Microsoft Authenticator and other Multi-Factor Authentication (MFA) applications, providing invaluable support to employees.

Computer User Support Specialist

ACI Learning
San Antonio, TX
07.2022 - 09.2022
  • Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues
  • Ensured physical security & common attacks while securing the wired and wireless local network
  • Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

2
2
years of professional experience
3
3
Certificates
1
1
year of post-secondary education

Skills

Active Directory & Group Policy

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Timeline

Bachelor of Science - Cyber Operations And Warfare

Western Governors University
08.2023 - Current

Associate IS Technician - ASK IT Tech Help Desk

Providence Health St. Joseph
09.2022 - Current

Technical School - Information Technology

ACI Learning
07.2022 - 09.2022

Computer User Support Specialist

ACI Learning
07.2022 - 09.2022

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Stephen PortilloHelp Desk Technician