Job Search Status
Open to workDesired start date:
Open To Work
Stephen Richards
Rockland,MA
Work Preference
Summary
Dynamic operations manager with over 20 years of experience in maximizing productivity and implementing quality control measures. Known for effective team training and strong client relationship management, ready to elevate operational excellence in a challenging environment.
Overview
25
25
years of professional experience
Work History
Operations Manager
Bay State Soft Wash
Lakeville, Massachusetts
08.2023 - Current
- Managed daily operations for cleaning service teams to optimize workflow and productivity.
- Coordinated equipment maintenance and repairs, ensuring operational efficiency.
- Trained new staff on safety protocols and service procedures to uphold standards.
- Implemented quality control measures to elevate service excellence.
- Addressed client service requests and feedback to maintain strong relationships.
- Supervised employee workflow, maximizing productivity and maintaining quality standards.
- Managed scheduling, training, and inventory control for effective resource allocation.
- Resolved customer complaints promptly to sustain high levels of satisfaction.
Parts Manager
Land Rover Hanover
Hanover, MA
08.2001 - 05.2022
- Managed inventory levels for parts and accessories across dealership to ensure availability.
- Oversaw daily operations of parts department, improving workflow efficiency.
- Trained staff on parts management systems and best practices for optimal performance.
- Coordinated with service department to fulfill parts requests in a timely manner.
- Facilitated communication between suppliers and dealership for prompt deliveries.
- Maintained accurate inventory by counting stock and reconciling discrepancies.
- Generated weekly sales reports to analyze product demand trends.
- Prepared and managed budget for parts department, focusing on forecasting and expense control.
Education
High School Diploma -
South Shore Vocational Technical
North Weymouth, MA06-1979
Skills
- Workflow optimization
- Quality assurance
- Equipment maintenance
- Inventory control
- Staff development
- Client relationship management
Timeline
Operations Manager
Bay State Soft Wash
08.2023 - Current
Parts Manager
Land Rover Hanover
08.2001 - 05.2022
High School Diploma -
South Shore Vocational Technical