Stephen Roderick
Hebron,KY
Summary
Dynamic leader with a proven track record at Crunch Fitness, enhancing operational efficiency and customer satisfaction. Skilled in Operations Management and Leadership, I've successfully increased profitability and fostered strong team dynamics. Expert in leveraging Customer Relationship Management to solidify client loyalty, my strategic approach has consistently driven organizational growth.
Overview
7
7
years of professional experience
Work History
General Manager
Crunch Fitness
03.2022 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Assistant General Manager of Operations
Crunch Fitness
12.2021 - 03.2022
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Optimized resource allocation for improved operational efficiency and cost reduction.
Member Service Representative
Crunch Fitness
08.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Front of House Employee
Crown Republic
02.2018 - 12.2021
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Bachelor Of Arts - Psychology
Northern Kentucky University
Highland Heights,kyThomas More College
Crestview Hills , KyHigh School Diploma - Core Subjects
Dixie Heights High School
Edgewood, KY2002
Skills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Efficient multi-tasker
Effective leader
Time Management
Training and coaching
Staff Management
Customer Relations
Inventory Control
Customer Relationship Management
Staff Supervision
Administrative Skills
Customer Retention
Deadline-oriented
Consistently meet goals
Facility Management
Accomplishments
Crunch General Manger of the Quarter: Quarter 1 , 2022 and Quarter 4, 2023
Crunch Store of the Quarter: Quarter 1, 2022 and Quarter 4, 2023
Winner of Crunch nationwide Lead competition February, 2022
Timeline
General Manager
Crunch Fitness
03.2022 - 09.2024
Assistant General Manager of Operations
Crunch Fitness
12.2021 - 03.2022
Member Service Representative
Crunch Fitness
08.2021 - 12.2021
Front of House Employee
Crown Republic
02.2018 - 12.2021
Bachelor Of Arts - Psychology
Northern Kentucky University
Thomas More College
High School Diploma - Core Subjects
Dixie Heights High School
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