Stephen Roland
Jackson,MS
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sales Administrator
Van.Life LLC
06.2022 - Current
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Established and cultivated solid business relationships with new or existing customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Contributed to event marketing, sales and brand promotion.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Warranty Administrator
Van.Life LLC.
06.2021 - Current
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Calculated adjustments, premiums and refunds.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Assisted in training new staff members on warranty procedures, contributing to a well-informed team capable of handling complex claims efficiently.
- Made contact with insurance carriers to discuss policies and individual customer benefits.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Processed and recorded new policies and claims.
RV Technician
Van.Life LLC.
12.2020 - Current
- Improved customer satisfaction by providing timely and efficient RV repairs and maintenance services.
- Collaborated with service advisors to ensure accurate communication of repair needs, resulting in higher customer satisfaction.
- Repaired plumbing or propane gas lines using caulking compounds and plastic or copper pipe.
- Performed preventive maintenance work on Class "B" RVs and Travel Trailers.
- Located and repaired frayed wiring, broken connections or incorrect wiring using ohmmeters or hand tools.
- Performed standardized tests and diagnostics procedures to identify fault locations and devise corrective actions.
- Repaired cosmetic damage to areas such as walls and floors.
- Mentored junior technicians, sharing valuable knowledge and expertise for improved team performance.
- Provided specialized electrical system diagnostics and repairs, improving overall functionality of clients'' recreational vehicles.
- Provided in-depth cleaning services for all models prior to sale and after repairs were completed.
- Performed comprehensive pre-delivery inspections of new RVs, guaranteeing quality assurance for customers.
- Applied preventive and predictive maintenance techniques to obtain optimal performance from RVs and systems.
- Explained vehicle systems operation to customers.
- Diagnosed and resolved complex mechanical issues for enhanced vehicle performance and reliability.
- Utilized advanced diagnostic tools accurately for quick identification of potential issues before they escalated into costly repairs.
Warehouse Worker
EXCO INDUSTRIAL DBA Van.Life LLC
06.2018 - Current
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Completed cycle counts and monthly inventory.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Checked packages and merchandise for damage and notified vendors.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Assembled pallets and crates for secure transportation of materials.
- Assisted in receiving, stocking and distribution of merchandise.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Assistant Chef
Fairview Inn
05.2017 - 06.2018
- Received and inspected food deliveries, guaranteeing the use of fresh and high-quality ingredients.
- Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
- Trained new kitchen staff on proper food handling and preparation techniques.
- Modified recipes to accommodate dietary restrictions and allergies.
- Collaborated with head chef to develop innovative menu items, resulting in increased customer return rates.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Assisted in inventory management, ensuring proper stock levels for optimal kitchen performance.
- Chopped ingredients and garnishes.
- Verified food temperatures and quality ahead of service to maintain standards.
- Enhanced guest satisfaction by consistently preparing and presenting high-quality dishes in a timely manner.
- Played a key role in catering special events such as weddings and corporate functions, delivering exceptional dining experiences for clients.
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils, and counters.
- Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
Education
GED -
Brandon High School
Brandon, MS04.2014
Skills
- Analytical problem solver
- Product Knowledge
- Sales Support
- Continuous improvements
- New Business Development
- Resolution-oriented
- Opening and closing procedures
- Positive and upbeat
- Goal Setting
- Self-Directed
Timeline
Sales Administrator
Van.Life LLC
06.2022 - Current
Warranty Administrator
Van.Life LLC.
06.2021 - Current
RV Technician
Van.Life LLC.
12.2020 - Current
Warehouse Worker
EXCO INDUSTRIAL DBA Van.Life LLC
06.2018 - Current
Assistant Chef
Fairview Inn
05.2017 - 06.2018
GED -
Brandon High School
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