Stephen Sanna
Coral Springs,FL
Summary
Achieved exceptional customer retention at Pierre Michel Salon by mastering both staff supervision and advanced coloring techniques. Recognized for exceeding company standards, I leveraged my customer service prowess and team motivation skills across roles at Doris Italian Market and Bakery, and B.J.'S Wholesale, significantly enhancing sales and service quality.
Overview
23
23
years of professional experience
Work History
Bakery Clerk
Doris Italian Market and Bakery
07.2021 - 03.2023
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
Bakery Associate
B.J.'S Wholesale
04.2020 - 07.2021
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
Hair Colorist / Assistant Manager
Pierre Michel Salon
12.1999 - 09.2020
- Stayed current on industry trends by attending professional workshops and training sessions to enhance skills and techniques.
- Collaborated with stylists for seamless integration of cut, style, and color services for optimal client results.
- Received recognition from management for consistently delivering high-quality service that exceeded both company standards and client expectations.
- Maintained a high level of customer retention by building strong relationships and ensuring consistent quality results.
- Contributed to a positive salon atmosphere, fostering collaboration among team members.
Education
Associate of Arts - Communications
Brooklyn College
Brooklyn, NYSkills
- Customer Service
- Team motivation
- Staff Training and Development
- Staff Supervision
Timeline
Bakery Clerk
Doris Italian Market and Bakery
07.2021 - 03.2023
Bakery Associate
B.J.'S Wholesale
04.2020 - 07.2021
Hair Colorist / Assistant Manager
Pierre Michel Salon
12.1999 - 09.2020
Associate of Arts - Communications
Brooklyn College
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