Stephen Saperstein
Citrus Springs,FL
Summary
Dynamic General Manager with a proven track record at WSFL4LLC., driving operational excellence and enhancing customer satisfaction. Expert in cost control and team development, I implemented innovative inventory management systems that reduced waste by 20%, while fostering a collaborative environment that boosted staff performance and engagement.
Overview
32
32
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
WSFL4LLC.
Spring Hill, FL
08.2020 - Current
- Directed daily operations to ensure compliance with food safety regulations and quality standards.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Developed training programs for staff, enhancing service delivery and operational efficiency.
- Collaborated with suppliers to negotiate terms, maintaining high-quality ingredient sourcing.
- Oversaw scheduling and staffing, ensuring optimal coverage during peak service hours.
- Led cross-functional teams in executing marketing initiatives that increased customer engagement and satisfaction.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than Number team members.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Purchased food and cultivated strong vendor relationships.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
General Manager of Operations
Sportsters Sports Pub
Crystal River, Fl
03.1994 - 02.2018
- Streamlined operations to enhance efficiency and customer satisfaction in high-volume environment.
- Developed training programs to improve staff performance and service quality across all shifts.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Led team meetings to align operational goals with company objectives, fostering collaboration.
- Analyzed sales data to identify trends and adjust operational strategies for increased profitability.
- Established standard operating procedures that improved workflow consistency and employee accountability.
- Coordinated marketing efforts with local events, boosting community engagement and brand visibility.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Trained, coached and mentored staff to support smooth adoption of new Type program.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Political Science
University of South Florida
Tampa, FL07-1994
Skills
Operations management
Cost control
Creativity and innovation
Marketing and promotions
Sales growth
Scheduling and rostering
Team development
Customer service
Quality control
Cost controls
Food preparation
Purchasing
Staff leadership
Staff supervision
Facility maintenance
Hiring standards
Staff motivation
Ordering supplies
Health inspections
Waste reduction
Portion control
Problem-solving
Back of house management
Health code compliance
Scheduling
Accomplishments
First Wingstop in ownership group to achieve perfect 5 star inspection for multiple continuous business quarters. Fist store to achieve multiple 4 million dollar sales years and achieved double digit sales increases all 5+ years of being open.
Certification
Serve safe food handlers certification for manager
Timeline
General Manager of Food Service
WSFL4LLC.
08.2020 - Current
General Manager of Operations
Sportsters Sports Pub
03.1994 - 02.2018
Bachelor of Science - Political Science
University of South Florida