Stephen Sargent
Hanson,KY
Summary
Detail-oriented manager skilled in time management and relationship building. Expertise in training and developing teams to improve performance metrics and exceed service expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Branch Manager
US Bankcorp
06.2025 - Current
- Managed daily branch operations, ensuring compliance with policies and regulatory requirements.
- Developed staff schedules to optimize service delivery and enhance customer experience.
- Trained team members on banking products, enhancing product knowledge and customer engagement.
- Monitored performance metrics to identify opportunities for process improvement and efficiency gains.
Assistant Branch Manager
PNC Bank
05.2024 - 05.2025
- Assisted in daily branch operations, enhancing customer service and efficiency.
- Managed customer inquiries, resolving issues promptly to improve satisfaction rates.
- Supported branch management in staff training and development initiatives.
- Facilitated communication between staff and upper management for streamlined operations.
Senior Relationship Manager
PNC Bank
07.2023 - 05.2024
- Cultivated relationships with high-net-worth clients to enhance customer loyalty and retention.
- Analyzed client portfolios to identify opportunities for growth and cross-selling financial products.
- Developed and implemented strategic plans to meet client needs and exceed service expectations.
- Established strong referral networks with internal partners such as commercial banking, private banking, and wealth management teams to identify potential new clients.
Personal Banker
PNC Bank
08.2022 - 07.2023
- Cultivated strong customer relationships through personalized banking solutions and attentive service.
- Facilitated account openings, ensuring compliance with banking regulations and client requirements.
- Provided financial education to clients, enhancing their understanding of products and services offered.
- Identified opportunities for cross-selling banking products, contributing to overall branch revenue growth.
Regional Resource Team
PNC Bank
03.2022 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Business Administration
Umass Global
RemoteIntermediate Certificate - Full Stack Web Development
Bethel School of Technology
Redding California03-2022
Skills
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Team supervision
- Relationship building and management
- Verbal/written communication
- Employee development
- Operations management
- Decision-making
Certification
- Full Stack Web Developer Training - Bethel School of Technology
Timeline
Branch Manager
US Bankcorp
06.2025 - Current
Assistant Branch Manager
PNC Bank
05.2024 - 05.2025
Senior Relationship Manager
PNC Bank
07.2023 - 05.2024
Personal Banker
PNC Bank
08.2022 - 07.2023
Regional Resource Team
PNC Bank
03.2022 - 08.2022
Business Administration
Umass Global
Intermediate Certificate - Full Stack Web Development
Bethel School of Technology