Stephen Scardilli
Brick,NJ
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
40
40
years of professional experience
Work History
Account Manager
The Beverage Works Of NY
2211 Allenwood Road Wall NJ 07719
07.2014 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Educated clients on new products or services to increase customer engagement with brand.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Postal Carrier
USPS
Sea Girt, NJ
07.2013 - 07.2014
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Delivered registered and certified mail items with care, ensuring proper documentation was obtained upon receipt from recipients.
Route Sales Representative
Wonder Bread
Neptune City, NJ
05.1986 - 11.2012
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Displayed products properly at customer sites and according to company specifications and policies.
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
Shipping Manager
Accron Corporation
Lakewood, NJ
04.1985 - 11.1986
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Orchestrated routing by producing accurate shipping documentation and package labels.
Sheet Metal Worker
Bonland
Wayne, NJ
03.1984 - 04.1985
- Fastened joints and seams together to assemble components into sheet metal products.
- Observed safety practices and procedures to maintain safe and clean working environment.
- Welded pieces into place by securing paneled edges and machine-made molding to structures.
- Filled bins correctly with project material to avoid damaging the metal .
- Loaded bins into trailer with driveable forklift .
Education
High School Diploma -
Toms River High School East
Toms River, NJ06.1983
Skills
- Account Management
- Customer Service
- Client Relations
- Upselling
- Overcoming Objections
- Opportunities Identification
- Sales Meetings and Orientations
Timeline
Account Manager
The Beverage Works Of NY
07.2014 - Current
Postal Carrier
USPS
07.2013 - 07.2014
Route Sales Representative
Wonder Bread
05.1986 - 11.2012
Shipping Manager
Accron Corporation
04.1985 - 11.1986
Sheet Metal Worker
Bonland
03.1984 - 04.1985
High School Diploma -
Toms River High School East