Stephen Scardilli
Brick,NJ
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
40
40
years of professional experience
Work History
Account Manager
The Beverage Works Of NY
07.2014 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Educated clients on new products or services to increase customer engagement with brand.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Postal Carrier
USPS
07.2013 - 07.2014
- Efficiently managed high volumes of mail during holiday seasons, ensuring all packages were delivered on time despite increased workload.
- Consistently met delivery deadlines through effective time management skills and prioritization of tasks.
- Maintained a safe work environment by adhering to postal regulations and safety guidelines during mail deliveries.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Delivered registered and certified mail items with care, ensuring proper documentation was obtained upon receipt from recipients.
Route Sales Representative
Wonder Bread
05.1986 - 11.2012
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Displayed products properly at customer sites and according to company specifications and policies.
- Expanded client base by consistently seeking out new opportunities for sales growth.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
Shipping Manager
Accron Corporation
04.1985 - 11.1986
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Orchestrated routing by producing accurate shipping documentation and package labels.
Sheet Metal Worker
Bonland
03.1984 - 04.1985
- Fastened joints and seams together to assemble components into sheet metal products.
- Observed safety practices and procedures to maintain safe and clean working environment.
- Welded pieces into place by securing paneled edges and machine-made molding to structures.
- Filled bins correctly with project material to avoid damaging the metal .
- Loaded bins into trailer with driveable forklift .
Education
High School Diploma -
Toms River High School East
Toms River, NJ06.1983
Skills
- Account Management
- Customer Service
- Client Relations
- Upselling
- Overcoming Objections
- Opportunities Identification
- Sales Meetings and Orientations
Timeline
Account Manager
The Beverage Works Of NY
07.2014 - Current
Postal Carrier
USPS
07.2013 - 07.2014
Route Sales Representative
Wonder Bread
05.1986 - 11.2012
Shipping Manager
Accron Corporation
04.1985 - 11.1986
Sheet Metal Worker
Bonland
03.1984 - 04.1985
High School Diploma -
Toms River High School East
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