Stephen Schendel
Dallas,OR
Summary
Dynamic Service Advisor with a strong work ethic and exceptional customer service skills, honed at Armstrong Chevrolet Subaru. Proven track record of exceeding revenue targets and enhancing client satisfaction through effective communication and vehicle assessment. Adept at multitasking and maintaining detailed records, fostering long-term relationships built on trust.
Overview
20
20
years of professional experience
Work History
Service Advisor
Armstrong Chevrolet Subaru
McMinnville, OR
10.2022 - 07.2025
- Assisted customers with inquiries, providing information on services and products.
- Coordinated service appointments to optimize workflow and customer satisfaction.
- Supported technicians by preparing them with necessary information per customers information.
- Maintained accurate records of customer interactions and service requests in the system.
- Keep customer updated on repairs/maintenance being performed.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Service Advisor
Power Auto Group
Salem, OR
10.2008 - 09.2022
- Facilitated effective communication between technicians and clients to enhance service delivery.
- Recommended maintenance services based on vehicle condition and manufacturer guidelines.
- Processed warranty claims accurately, ensuring compliance with company policies and procedures.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Service Advisor
Warrenton Kia
Warrenton, OR
06.2005 - 02.2008
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Education
High School Diploma -
Paris High School
Paris, ILNo Degree - Computer Programming
Lakeland Community College
Mattoon, IL06-1983
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Team player mentality
- Price quoting
- Data processing
- Client rapport
- Data entry
Timeline
Service Advisor
Armstrong Chevrolet Subaru
10.2022 - 07.2025
Service Advisor
Power Auto Group
10.2008 - 09.2022
Service Advisor
Warrenton Kia
06.2005 - 02.2008
High School Diploma -
Paris High School
No Degree - Computer Programming
Lakeland Community College