Stephen Schoolmeester
Columbia,SC
Summary
Dynamic leader with proven success at Carolina Wings & Rib House, enhancing operational efficiency and employee satisfaction. Excelled in leadership and operations management, driving sales growth and fostering strong customer relations. Skilled in team building and problem resolution, achieving notable improvements in service delivery and profitability.
Overview
9
9
years of professional experience
Work History
General Manager
Carolina Wings & Rib House
Fish Hatchery
09.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee evaluations, and contract details.
FOH Manager
JR Cash
Chapin, SC
09.2015 - 09.2020
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
Education
University of Delaware
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
Timeline
General Manager
Carolina Wings & Rib House
09.2020 - Current
FOH Manager
JR Cash
09.2015 - 09.2020
University of Delaware