STEPHEN SCHWARTZ
Phoenix,AZ
Summary
Versatile Food and Beverage Director proficient in managing F.O.H. operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
19
19
years of professional experience
Work History
Director of Operations
Rogue Events LLC
03.2021 - 11.2023
- Onboarded and trained staff
- Weekly payroll, invoicing and scheduling
- Staffed and executed high end events at Super Bowl Experience, Super Bowl LVII, Resorts and Private Clubs
Food & Beverage Director
BRIARWOOD COUNTRY CLUB
07.2021 - 07.2022
- Oversaw department revenue of approximately 1.4 million dollars while coming out of Covid-19 protocols
- Assisted the Executive Chef in the preparation and implementation of the F&B budget and B.O.H Operations
- Monitored and ordered F.O.H Beverage inventory, equipment, and supplies
- Lead team consisting of AsstF&B Manager, Banquets Director & Hourly Staff
Director of Dining Outlets
PHOENIX COUNTRY CLUB
03.2013 - 03.2019
- Responsible for F.O.H Operations in F&B Outlets
- Ordered and inventoried Wine Society product and coordinated Wine Society dinners with F&B Director
- Worked close with B.O.H and Banquets to ensure member satisfaction
Catering Manager
ARAMARK/AVENTURA / Phoenix Convention Center and Venues
01.2010 - 03.2013
- Managed a high-volume banquet operation serving as many as 10,000 guests across multiple venues
- Responsible for a budget of $9-11 million while maintaining an 11% labor cost
- Managed 6 Supervisors, 20 internal staff members and 200 + crew, responsible for hiring, training, scheduling, counseling, and evaluating
- Worked closely with Sales and B.O.H Teams to ensure client expectations were met/exceeded for each event
Restaurant Manager
ARAMARK/ALPENGLOW RESTAURANT, Grand Denali Lodge
04.2009 - 01.2010
- Responsible for a budget of 1.6 million in 4-month period
- Managed 100+ employees, responsible for hiring, training, scheduling, and counseling
- Coordinated budgeting and ordering for F.O.H and B.O.H
- Emulated cruise ship experience for guests by implementing standard of service employee training programs resulting in a 35% increase of customer satisfaction scores
Maître D’
NORWEGIAN CRUISE LINES
03.2005 - 04.2009
- Managed multiple venues per cruise ship serving up to 3,700 per meal
- Implemented service protocols providing quality service to guests, increasing customer satisfaction levels by 25% while containing supply and labor costs
- Increased operational efficiency through employee training and scheduling resulting in a 30% reduction of employee overtime hours and 10% labor cost
Education
Bachelor of Arts - Public Relations
University of South Florida
Tampa, FLSkills
- Caterease
- Catermate
- Toast
- Clover
- Aloha
- Bamboo
- Jonas
- Micros
- Delphi
Timeline
Food & Beverage Director
BRIARWOOD COUNTRY CLUB
07.2021 - 07.2022
Director of Operations
Rogue Events LLC
03.2021 - 11.2023
Director of Dining Outlets
PHOENIX COUNTRY CLUB
03.2013 - 03.2019
Catering Manager
ARAMARK/AVENTURA / Phoenix Convention Center and Venues
01.2010 - 03.2013
Restaurant Manager
ARAMARK/ALPENGLOW RESTAURANT, Grand Denali Lodge
04.2009 - 01.2010
Maître D’
NORWEGIAN CRUISE LINES
03.2005 - 04.2009
Bachelor of Arts - Public Relations
University of South Florida