Problem solving any issue at hand, whether it be a physical or intellectual one Playing video games and table top board games Time with family Driving and bonding over cars Football Puzzles Tattoos and art
Stephen Segall
Chambersburg,PA
Summary
13+ years of Restaurant management experience. 7 years of General Manager experience. "The customer is always right" is a phrase that is often misunderstood in how profound it can be. Making connections with guests/customers and making them feel welcome,at home and cared for is crucial in driving sustained results. Performing with honesty and integrity will drive any business forward and make it continue to thrive.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant General Manager- Wendy's
Flynn Group
Chambersburg, PA
07.2012 - Current
- Directed daily operations to enhance service quality and customer satisfaction.
- Analyzed financial reports to identify cost-saving opportunities and increase profitability.
- Oversaw inventory management, ensuring optimal stock levels and reducing waste.
- Fostered a positive work environment through effective communication and conflict resolution techniques.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Crew Member
5 Guys Burgers And Fries
03.2022 - 10.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and prompt order fulfillment.
- Operated kitchen equipment efficiently, adhering to safety and cleanliness standards while preparing food items.
Education
High School Diploma -
Sachem High School North
Ronkonkoma, NYSkills
- Operations management
- Talent Management
- Constructive conflict skills
- Financial analysis
- Customer service
- Problem solving
Certification
Serv-Safe Certification
Interests
Timeline
Crew Member
5 Guys Burgers And Fries
03.2022 - 10.2022
Restaurant General Manager- Wendy's
Flynn Group
07.2012 - Current
High School Diploma -
Sachem High School North