Stephen Shafer
Gulfport
Summary
Motivated professional with strong communication skills and expertise in task prioritization. Consistently exceeds expectations through proactive contributions and teamwork. Demonstrated ability to adapt and support various projects effectively.
Overview
8
8
years of professional experience
Work History
Service Advisor
Crown Kia
07.2025 - 11.2025
- Facilitated clear communication between customers and technicians to enhance service efficiency.
- Oversaw progress of vehicle repairs to ensure timely completion.
- Managed claims with extended warranty companies for seamless processing.
- Scheduled appointments to optimize workflow and customer satisfaction.
- Diffused tense situations with upset customers, preserving relationships.
Service Advisor
Ray Skillman Hyundai
08.2024 - 06.2025
- Facilitated clear communication between customers and technicians to enhance service delivery.
- Oversaw vehicle repair progress to ensure timely completion.
- Managed claims processing with extended warranty companies for efficient resolution.
- Scheduled appointments to optimize workflow and customer satisfaction.
Store Manager
Gold N Pawn
10.2023 - 08.2024
- Responsible for managing a team of employees, overseeing the day to day operations, while ensuring growth of business by superseding prior year goals.
- Managed daily store operations and ensured optimal workflow efficiency.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Assistant Store Manager
Cash America
St Petersburg
06.2020 - 10.2023
- Responsible for overseeing daily tasks, keeping paperwork organized.
- Dealing with Federal Firearm Forms;
- Responsible for writing and redeeming loans, sales, customer service, and general cleaning duties.
- Keeping a Cash Drawer organized and balanced daily.
- Responsible for keeping and counting large amounts of cash.
- St Petersburg, FL
Assistant Store Manager
Gold N Pawn
Martinsville
08.2017 - 06.2020
- Enhanced day-to-day store operations to achieve targeted sales and performance metrics.
- Oversaw writing and processing of thousands of loans, ensuring compliance and accuracy.
- Coached store associates through structured training sessions and on-the-job mentoring.
- Delegated assignments based on team strengths to maximize floor coverage and improve service quality.
Education
High School Diploma -
Martinsville high school
Martinsville, IN05.2015
Responder Learning Management System - Fire & Rescue
Hoosier Hills Career Center
Bloomington, INSkills
- Cash handling and vehicle inspection
- Claims management
- Appointment scheduling and customer management
- Repair oversight and service coordination
- Technical documentation and effective communication
- Conflict resolution and problem solving
- Adaptability and strategic thinking
- Decision making and continuous learning
- Team collaboration and time management
- Attention to detail and workflow management
- Records management and service recommendations
- Service scheduling and strong work ethic
- Clerical support and process improvements
- Computer proficiency and client rapport
- Call center operations and performance reporting
Objective
- Highly motivated individual seeking an Implementation Specialist role with Health Plans, Inc. after years of acquiring and applying managerial skills in retail and automotive services industries”
References
References available upon request.
Timeline
Service Advisor
Crown Kia
07.2025 - 11.2025
Service Advisor
Ray Skillman Hyundai
08.2024 - 06.2025
Store Manager
Gold N Pawn
10.2023 - 08.2024
Assistant Store Manager
Cash America
06.2020 - 10.2023
Assistant Store Manager
Gold N Pawn
08.2017 - 06.2020
High School Diploma -
Martinsville high school
Responder Learning Management System - Fire & Rescue
Hoosier Hills Career Center