Amy Sherwin
Joliet
Summary
Dedicated Office/Billing Manager known for strong communication and staff training abilities. Successfully streamlined billing processes, enhancing accuracy and efficiency while maintaining high standards of patient care and service.
Overview
23
23
years of professional experience
Work History
Office/Billing Manager
Eterna Med Spa And Laser Vein Center
Shorewood
08.2021 - Current
- Managed billing processes to ensure timely and accurate invoicing for services rendered.
- Oversaw patient account reconciliations, resolving discrepancies efficiently.
- Streamlined billing workflows through implementation of automated systems.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Worked with customers to develop payment plans and bring accounts current.
- Managed the accounts receivable process, ensuring prompt payments from clients and minimizing outstanding balances.
- Collaborated with medical staff to verify insurance eligibility and coverage details.
Medical Assistant/Receptionist
Eterna Med Spa And Laser Vein Center
Shorewood
06.2008 - Current
- Coordinated patient scheduling and managed appointment confirmations efficiently.
- Assisted in patient intake processes, ensuring accuracy of medical histories and documentation.
- Maintained cleanliness and organization of treatment rooms to enhance patient experience.
- Supported medical staff by preparing examination rooms and sterilizing instruments effectively.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
Lead Registrar
St. Joseph's Medical Center
Joliet, IL
02.2003 - 12.2013
- Oversaw patient registration processes, ensuring compliance with healthcare regulations and policies.
- Streamlined workflows for admissions, enhancing overall efficiency in patient processing.
- Led training sessions for new registrars, fostering a culture of continuous learning and development.
- Implemented electronic health record systems to improve data accuracy and accessibility for clinical staff.
- Managed conflict resolution related to patient inquiries, maintaining high standards of customer service excellence.
- Performed cash, card, and check transactions for patient co-pays and co-insurance obligations.
Education
No Degree -
Joliet Junior College
Joliet, ILHigh School Diploma -
St. Francis Academy (JCA)
Joliet, IL05-1990
Skills
- Insurance verification
- HIPAA
- Claims processing
- Collections
- Staff training
- Customer service
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Staff management
- Client relationship management
- Teamwork and collaboration
Timeline
Office/Billing Manager
Eterna Med Spa And Laser Vein Center
08.2021 - Current
Medical Assistant/Receptionist
Eterna Med Spa And Laser Vein Center
06.2008 - Current
Lead Registrar
St. Joseph's Medical Center
02.2003 - 12.2013
No Degree -
Joliet Junior College
High School Diploma -
St. Francis Academy (JCA)