Julie S. Cannon
Salem,MA
Summary
Office management professional prepared for role requiring high standards and focus on results. Known for effectively overseeing billing operations and ensuring seamless invoicing processes. Valued for strong team collaboration and adaptability to changing needs, with key skills in financial reporting and problem-solving.
Overview
40
40
years of professional experience
Work History
Office/Billing Manager
Retina Consultants of Boston
Peabody, MA
02.2014 - Current
- Streamlined billing processes, reducing discrepancies and enhancing efficiency across revenue cycle management.
- Oversaw billing operations, ensuring compliance with healthcare regulations and accuracy in patient invoicing.
- Collaborated with clinical teams to resolve billing issues promptly, improving patient satisfaction and cash flow.
- Mentored staff on best practices in billing, fostering a culture of continuous improvement and professional development.
- Implemented new electronic health record (EHR) systems to optimize billing workflows and enhance data accuracy.
- Analyzed financial reports to identify trends, informing strategic decisions for revenue enhancement initiatives.
- Conducted audits of billing practices, identifying areas for improvement that led to increased operational efficiency.
- Reduced errors in financial records by implementing a meticulous auditing process and training staff on best practices.
- Managed vendor relationships, negotiating favorable payment terms and ensuring timely payments to maintain positive working partnerships.
- Increased revenue collection rates through diligent follow-ups with clients and negotiation of payment plans.
- Created a culture of continuous improvement within the department, encouraging feedback from staff members to identify areas for growth or change.
- Implemented a thorough documentation process to maintain accurate records and facilitate audits by external parties.
- Maintained compliance with industry regulations, staying up-to-date on changes in laws and policies affecting billing procedures.
- Mentored junior staff members, providing guidance on best practices in billing management and fostering professional development.
- Oversaw the implementation of new software systems for improved organization and efficiency in the billing department''s daily operations.
- Enhanced billing accuracy by implementing an efficient invoicing system and conducting thorough invoice reviews.
- Established strong relationships with clients, building trust through transparency in billing procedures and prompt resolution of issues.
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Established and checked coding procedures, monitored reports and updated internal files.
- Evaluated and negotiated contracts to procure favorable financial terms.
Coding Manager
Tufts Physicians Organization
01.2008 - 01.2011
- Supervised coding team of seven to process and code surgical procedures at Tufts Medical Center across multiple departments. Streamlined coding processes by transitioning from paper to an online system with implementation of Patient Keeper.
- Implemented work-at-home project for coders and developed online write-off policies and procedures for all departments within physicians organization. Enhanced insurance rejection process by transitioning to an online resolution procedure, reducing lag time for worked rejections from 120 days to 15 days and decreasing coding edits turnaround from 45 days to 15 days.
- Coded medical procedures for various specialties for General Surgery, Ophthalmology, Anesthesia, outpatient Cardiology procedures, Inpatient hematology and Infectious disease and Dermatology.
Billing Manager Ophthalmology Department
Tufts Medical Center
01.2001 - 01.2008
- Managed a staff of six and processed all billings for New England Eye Center and six satellite offices. Worked closely with the Operations Manager to ensure appropriate coverage within the clinics. Implemented three new scheduling systems. Coordinated system upgrades for IDX and Sorian, enhancing billing efficiency and accuracy. Created all fee schedules. Responsible for notifying Hospital and Physician Group personnel of coding changes and new procedures. Resolved patient billing issues for hospital and physician group, improving patient satisfaction and trust. Obtain all insurance authorizations for all outpatient procedures performed in the clinics. Managed the surgical booking department to ensure that all surgeries were booked and processed correctly.
- Streamlined billing processes, enhancing accuracy and reducing processing time.
- Led initiatives to improve revenue cycle management and optimize patient billing workflows.
- Developed training materials for staff, fostering knowledge of billing software and compliance regulations.
Practice Manager
Cornea Consultants
01.1990 - 01.2001
- Managed a private Ophthalmology group of six physicians. Supervised team of technicians, medical records staff, front desk surgical booking, and billing and coding employees. Processed billings and coding for Boston office and three satellite offices, ensuring accuracy and compliance. Backup for the front desk, obtained referrals and all authorizations for any surgical procedures performed in the offices and surgical organizations. Closed monthly financials and presented trends and reports at monthly meetings, facilitating informed decision-making with physicians.
- Streamlined patient scheduling process, enhancing appointment efficiency and reducing wait times.
- Implemented staff training programs, improving team performance and service delivery standards.
- Oversaw daily operations, ensuring compliance with regulatory guidelines and best practices.
Billing Manager
Simmons Eye Associates
01.1987 - 01.1990
- Promoted from Billing Coordinator to Billing Manager in 1989, overseeing all billing operations for a large glaucoma and cataract group. Processed all billings for a large glaucoma and cataract group. Led a team of two employees, ensuring efficient billing processes and team collaboration. Obtained all authorizations for procedures performed. Processed all edits and rejections, worked with patients to resolve any billing issues and processed all payments. Generated daily and end-of-month reports for office manager to support financial tracking and decision-making.
- Led billing department, ensuring compliance with healthcare regulations and standards.
- Streamlined invoicing process, enhancing accuracy and reducing discrepancies in patient accounts.
- Implemented new billing software, improving efficiency in claims processing and payment tracking.
Education
B.A. - Business Management
Emmanuel College
Boston01-1987
Certified Professional Coder - coding
AAPC
Boston01-2002
Skills
- Claims processing
- Insurance verification
- Billing review
- Payment posting
- Revenue cycle
- Collections experience
- Financial oversight
- Practice management
- Epic, Athena, Infinx, Paycor, Sorian, IDX, NexGEN, Code Correct, Navicure, Microsoft Excel
- Training mentorship
- Staff development
- Continuous improvement
- Analytical skills
- Problem-solving
- Critical thinking
- Active listening
- Work ethic
Timeline
Office/Billing Manager
Retina Consultants of Boston
02.2014 - Current
Coding Manager
Tufts Physicians Organization
01.2008 - 01.2011
Billing Manager Ophthalmology Department
Tufts Medical Center
01.2001 - 01.2008
Practice Manager
Cornea Consultants
01.1990 - 01.2001
Billing Manager
Simmons Eye Associates
01.1987 - 01.1990
Certified Professional Coder - coding
AAPC
B.A. - Business Management
Emmanuel College