Stephen Srofe
Trussville,AL
Summary
Knowledgeable Payroll Coordinator adept at overseeing payroll, documentation and reporting functions. Managed payroll activities for hundreds of employees each week in fast-paced environment and consistently completed payroll runs without delays. High-level technical skills and attention to detail leading to optimum outcomes.
Overview
18
18
years of professional experience
Work History
Payroll Coordinator
Automation Personnel Services
04.2023 - Current
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Provided backup support for fellow team members during peak periods or absences, ensuring uninterrupted payroll processing continuity.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
Product Flow Specialist
Best Buy
01.2010 - 05.2023
- Setup new TV, soundbar and computer displays weekly by installing the appropriate demo related content.
- Connected various devices to the company provided network.
- Organized a consistent schedule of work flow tasks to be completed as soon as possible.
- Teamed up with vendors to install product displays and software while providing them all the necessary tools and equipment to successfully complete tasks.
- Submitted orders for parts and tools not readily available on site.
Tier 2 Technical Support Specialist
Sitel
02.2008 - 12.2009
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Offered resolutions to de-escalate calls and solve customer issues.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Provided technical support for Blackberry, Google, Apple and other related PDA devices
- Worked with higher tier agents to alleviate technical problems beyond the user device and within the service and network.
Computer Repair Technician
Circuit City Stores
08.2006 - 01.2008
- Checked in computers and performed diagnostics for repair.
- Updated or installed software for customers to ensure computer efficiency.
- Educated customers on software use and at-home maintenance.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Detected and corrected error messages within software and hardware reporting systems.
- Configured new employee work stations consisting of hardware, software and peripheral devices.
Education
Some College (No Degree) -
ITT Technical Institute
Skills
- Complex Problem Solving
- Attention to Detail
- Weekly payroll processing
- Payroll Processing
- Payroll Auditing
- Compliance understanding
- Telephone and email etiquette
- Billing
- Exceptionally organized
- Skilled in Avionte
Timeline
Payroll Coordinator
Automation Personnel Services
04.2023 - Current
Product Flow Specialist
Best Buy
01.2010 - 05.2023
Tier 2 Technical Support Specialist
Sitel
02.2008 - 12.2009
Computer Repair Technician
Circuit City Stores
08.2006 - 01.2008
Some College (No Degree) -
ITT Technical Institute
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