Lana Jackson
Anderson,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Payroll Coordinator
EFlex Recruiting
Houston, TX
07.2022 - 10.2024
- (Remote Work)
- Processed payroll for over 200 employees, ensuring timely and accurate payments.
- Managed employee time entry and adjustments, maintaining compliance with company policies.
- Coordinated payroll tax filings and reconciliations, enhancing accuracy of reports.
- Developed training materials for new hires on payroll systems and procedures.
- Resolved employee inquiries regarding pay discrepancies, fostering trust and transparency.
- Collaborated with HR to ensure proper handling of benefits deductions in payroll system.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Completed bi-weekly payroll for 200 employees.
- Maintained confidentiality of sensitive employee information by adhering to strict data protection policies and procedures.
- Maintained compliance with federal and state regulations by staying up-to-date on labor laws and tax codes related to payroll.
- Facilitated seamless onboarding of new hires by providing comprehensive training on timekeeping and payroll policies.
- Created new hire and termination documents for payroll.
Community Manager
Integrated Real Estate
Southlake, TX
01.2018 - 03.2020
- Developed and implemented community engagement strategies to enhance resident satisfaction.
- Coordinated resident events, fostering a sense of belonging within the community.
- Managed social media platforms to promote community initiatives and increase engagement.
- Analyzed resident feedback to identify areas for improvement in community services.
- Collaborated with vendors to deliver quality services and amenities for residents.
- Trained and mentored new team members on community management best practices.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Maximized rental income while minimizing expenses through effective planning and control.
Community Manager
Mill Creek Residential
Coppell, TX
08.2014 - 06.2016
- Established communication channels between residents and property management for effective issue resolution.
- Oversaw maintenance requests, ensuring timely responses to resident concerns and enhancing service quality.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Monitored online forums and social media platforms to maintain positive community atmosphere and address any negative behavior.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Managed social media platforms to promote community initiatives and increase engagement.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Maximized rental income while minimizing expenses through effective planning and control.
Community Manager
Gables Residential
Houston, TX
08.2013 - 08.2014
- Started managing 317 unit stabilized community in Upper Kirby area; maintaining a 97% or higher occupancy while achieving NOI and maximizing income.
- Promoted to New construction in Tanglewood- Mixed Use, high end mid-rise community.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Initiated partnerships with local businesses, securing discounts for community members and strengthening local economic ties.
- Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Trained and mentored new team members on community management best practices.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Maximized rental income while minimizing expenses through effective planning and control.
Education
High School Diploma -
Klein High School
Klein, TXSkills
- Bi-weekly payroll processing
- Leading teams
- Data entry
- Recordkeeping skills
- Employee relations
- Project management
- Vendor relations
- Accounting
- Reporting expertise
- Payroll software proficiency
- Telephone and email etiquette
- New hire processing
- Financial reports
- Accounts receivable
- Billing
- Accounts payable
- Exceptionally organized
- General ledger
- Interpersonal and written communication
- ADP
- Skilled in Quickbooks Online
- Data reconciliation
- Report preparation
- General ledger posting
- New employee processing
- Microsoft applications
- I-9 documentation
- Federal and state tax regulations
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
Recognition of Excellence- 2006/2007/2008
Recognition of Excellence from Western Rim for outstanding performance.
2012- Office Team member of the Year
2015- Honor Award for New Development- Houston Apartment Association- Mill Creek Residential
Languages
English
Native or Bilingual
Timeline
Payroll Coordinator
EFlex Recruiting
07.2022 - 10.2024
Community Manager
Integrated Real Estate
01.2018 - 03.2020
Community Manager
Mill Creek Residential
08.2014 - 06.2016
Community Manager
Gables Residential
08.2013 - 08.2014
High School Diploma -
Klein High School