Stephen Sullivan
Napa,CA
Summary
Dynamic hospitality professional with extensive experience at PRESS St. Helena, excelling in guest service and team management. Proven track record in enhancing dining experiences through effective training and wine pairing expertise. Adept at optimizing operations and implementing cost-control measures to drive efficiency and satisfaction.
Overview
25
25
years of professional experience
Work History
Captain Waiter
PRESS St. Helena
St Helena CA
05.2008 - Current
- Supervised dining room operations to ensure high-quality guest experiences.
- Trained and mentored junior staff on service protocols and menu knowledge.
- Coordinated with kitchen staff to optimize food preparation and presentation timelines.
- Resolved guest inquiries and complaints promptly to maintain customer satisfaction.
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
Wine Educator
Chimney Rock Winery
Napa, CA
05.2013 - 11.2014
- Developed and delivered engaging wine education programs for diverse audiences.
- Facilitated tastings and guided guests through winery tours to enhance visitor experience.
- Collaborated with team to curate unique wine and food pairings for events.
- Researched varietals and industry trends to inform educational content and presentations.
General Manager
D&D Food Management
Chico, CA
09.2001 - 03.2008
- Directed daily operations to enhance overall efficiency and service quality.
- Implemented cost-control measures to optimize budget management and resource allocation.
- Led cross-functional teams in developing strategic plans for business growth and market expansion.
- Streamlined inventory management processes to reduce waste and improve supply chain efficiency.
Education
Bachelor of Science - Fine Arts
California State University, Chico
Chico, CA05.2002
Skills
- Team management
- Allergy awareness
- Wine pairing
- Guest service
- Food safety
Timeline
Wine Educator
Chimney Rock Winery
05.2013 - 11.2014
Captain Waiter
PRESS St. Helena
05.2008 - Current
General Manager
D&D Food Management
09.2001 - 03.2008
Bachelor of Science - Fine Arts
California State University, Chico