Stephen Swails
Albany,GA
Summary
Hardworking employee enthusiastic about learning the United States Postal Service inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
8
8
years of professional experience
Work History
BIM/CADD Operator
SRJ Architects Inc.
06.2021 - 06.2023
- Developed CAD drawings from Digital sketches, verbal instructions, and site visits.
- Interpreted technical drawings, schematics and computer-generated reports to make revisions to CAD drawings.
- Calculated dimensions and allowances with accurate precision for project specifications.
- Used computer-aided design software to prepare blueprints and schematics.
- Consulted with project managers, design consultants and sub-contractors to produce and alter drawings.
- Supported project team in design process to update details of each project.
Customer Solutions Specialist
WebstaurantStore
06.2020 - 06.2021
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
Delivery Driver
Superior Distribution
03.2015 - 04.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Education
Bachelor of Arts - Biblical Studies
Regent University
Virginia Beach, VA12.2021
Associate of Arts - Christian Studies
Regent University
Virginia Beach, VA12.2018
Skills
- Document Distribution
- Document Development
- Customer Account Management
- Delivery Record Keeping
- Route Logs
- Equipment Monitoring
- Local Delivery
- Responsible Driver
Timeline
BIM/CADD Operator
SRJ Architects Inc.
06.2021 - 06.2023
Customer Solutions Specialist
WebstaurantStore
06.2020 - 06.2021
Delivery Driver
Superior Distribution
03.2015 - 04.2017
Bachelor of Arts - Biblical Studies
Regent University
Associate of Arts - Christian Studies
Regent University
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