Stephen Thomas
Albion,NY
Summary
Results-driven operations manager with expertise in streamlining processes and enhancing customer satisfaction. Proven ability to ensure regulatory compliance while optimizing performance and reducing costs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner/Operator
The Hot Spot
Albion Ny 14411 / Brockport 14420
04.2019 - 01.2026
- Managed daily operations, ensuring efficient service and customer satisfaction.
- Supervised staff, providing training and mentorship to enhance performance.
- Developed marketing strategies to increase brand visibility and attract new customers.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Cultivated relationships with suppliers to negotiate favorable terms and pricing.
- Analyzed customer feedback to refine service offerings and improve overall experience.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Trained and motivated employees to perform daily business functions.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Head Driver / Lead Line Cook
Avantis Pizza
Medina, NY 14103
07.2016 - 02.2021
- Trained and mentored new drivers on operational procedures and company standards.
- Coordinated efficient routing strategies to optimize delivery times and reduce costs.
- Fostered strong relationships with customers, addressing concerns promptly to enhance loyalty.
- Enhanced route efficiency through thorough planning and continuous optimization of driving routes.
- Mentored new drivers on best practices for safe driving techniques, efficient route navigation, and excellent customer service skills.
- Led by example to create a culture of excellence and professionalism within the driving team, resulting in improved morale and enhanced productivity across the board.
- Drove safely in various weather and road conditions to avoid accidents.
- Delivered goods and products to customer on time and in excellent condition.
- Minimized liability by consistently following road rules when driving.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Assisted with catering events, showcasing the restaurant''s culinary expertise and dedication to customer satisfaction.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Implemented effective time-management strategies while prioritizing multiple tasks simultaneously without sacrificing quality or consistency of food items prepared.
- Upheld strict adherence to food safety regulations by regularly sanitizing workstations and monitoring cooking temperatures for optimal results.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Contributed to the development of daily specials based on available ingredients, resulting in increased revenue from sales.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Continuously practiced self-evaluation and sought feedback from supervisors to identify areas for improvement, ultimately enhancing overall performance as a lead line cook.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Education
No Degree - Hospitality Management With A Focus in Culinary
Monroe Community College
Rochester, NYGED -
Albion High School
Albion, NY 1441106-2004
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Staffing
- Operations oversight
- Inventory management
- Strategic planning
- Payroll processing
- Relationship management
- Operational reporting
- Performance analysis
- Business operations management
- Client relationship management
- Recruiting and hiring
- Financial reporting
- Risk management
- Vendor negotiation
- Regulatory compliance
- Pricing strategy development
- Profit optimization
- Preventative maintenance
- Strong work ethic
- Decision-making
- Dependable and reliable
Accomplishments
Was able to start a small business utilizing my passion and the numerous skills learned through out my years in the industry.
Certification
Obtained and maintained my Serv Safe from 2011 to its most current issue of august 2024
Timeline
Owner/Operator
The Hot Spot
04.2019 - 01.2026
Head Driver / Lead Line Cook
Avantis Pizza
07.2016 - 02.2021
No Degree - Hospitality Management With A Focus in Culinary
Monroe Community College
GED -
Albion High School