Stephen Wagner
Rancho Cucamonga,CA
Summary
Proven team player and customer service expert, I excelled at Bacara Resort & Spa by managing high customer volumes and maintaining impeccable cleanliness standards. Leveraging strong multitasking abilities and an engaging personality, I consistently contributed to positive work environments and efficient shift transitions, ensuring guest satisfaction and operational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Snow Summit
Big Bear Lake, CA
11.2016 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Bacara Resort & Spa
Santa Barbara, CA
06.2011 - 11.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server
Bouchon
Santa Barbara, CA
12.2015 - 09.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Communication -
Eastern Washington University
Cheney, WASkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
Certification
Food handlers
RBS certified
Timeline
Bartender
Snow Summit
11.2016 - Current
Server
Bouchon
12.2015 - 09.2016
Bartender
Bacara Resort & Spa
06.2011 - 11.2016
Communication -
Eastern Washington University