Stephen Wangocho
Kent
Summary
Compassionate caregiver with extensive experience at PSRS, adept in patient care and medication management. Proven ability to enhance client well-being through effective communication and emotional support. Recognized for building strong relationships and implementing safety protocols, ensuring a safe and nurturing environment for clients. Committed to promoting independence and quality of life. I take pride in the diverse experiences I’ve gathered over the years. From being a compassionate caregiver and delivering exceptional customer service as a cashier, to ensuring safety and reliability as a driver, and even thriving as an assistant manager in New Jersey, I’ve consistently demonstrated dedication and care. My colleagues and those I’ve helped can attest to my hard work, maturity, and genuine passion for what I do.
Overview
18
18
years of professional experience
Work History
Caregiver
PSRS
Renton, WA
02.2025 - Current
- Assisted clients with daily living activities to promote independence and well-being.
- Supported medication management by ensuring timely administration and documentation.
- Collaborated with healthcare professionals to implement care plans tailored to individual needs.
- Maintained cleanliness and organization in living spaces to ensure a safe environment.
- Provided companionship and emotional support to enhance clients' quality of life.
- Monitored client health by observing changes in physical or emotional condition.
- Adapted quickly to changing client needs, demonstrating flexibility in caregiving approach.
- Documented daily activities and progress notes for effective communication with family members and staff.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Scheduled daily and weekly care hours for client caseload.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Maintained entire family's schedule and organized events.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Liaised with key accounts to deliver targeted administrative household support.
Assistant Manager
Hess Corporation Exploration & Production
New Jersey
02.2011 - 09.2024
- Assisted in developing operational strategies to enhance efficiency and productivity within exploration projects.
- Coordinated cross-functional teams to ensure alignment on project objectives and timelines.
- Managed documentation processes for regulatory compliance and internal audits.
- Analyzed data trends to support decision-making in project planning and resource allocation.
- Facilitated training sessions for team members on best practices and safety protocols.
- Improved communication channels between departments, fostering collaboration and information sharing.
- Led initiatives for process optimization, resulting in reduced turnaround times for project deliverables.
- Mentored junior staff, providing guidance to enhance their skills and professional development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Improved operational efficiency by adopting new technology for inventory management.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Enhanced team productivity by streamlining operational processes.
- Implemented staff training programs to elevate service standards and knowledge.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Conducted performance evaluations and provided constructive feedback to employees.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Cashier
ANTLIS Fresh Market
New Jersey
01.2023 - 01.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to manage inventory and restock shelves as needed.
- Resolved customer complaints with professionalism, ensuring satisfaction and loyalty.
- Implemented cash handling procedures, minimizing discrepancies and improving accuracy.
- Trained new cashiers on operational protocols and customer service standards.
- Monitored store promotions, effectively communicating offers to customers at checkout.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Enhanced shopping experience, provided product information and location assistance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Improved efficiency, organized checkout area for optimal workflow.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Reduced processing errors by meticulously following transaction procedures.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Cashier
Shell Gas Station
New Jersey
02.2020 - 12.2023
- Operated cash register and processed transactions accurately and efficiently.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in inventory management by restocking shelves and monitoring product levels.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented promotional displays to increase visibility of products and drive sales.
- Trained new cashiers on procedures, customer interaction, and safety protocols.
- Monitored fuel pumps for functionality, ensuring safety standards were upheld consistently.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Enhanced shopping experience, provided product information and location assistance.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Improved efficiency, organized checkout area for optimal workflow.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Reduced processing errors by meticulously following transaction procedures.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Medical Transportation Driver
LogistiCare
New Jersey
03.2015 - 07.2019
- Operated vehicles to ensure timely and safe transportation of patients to medical appointments.
- Maintained accurate logs of patient pickups and drop-offs, adhering to all regulatory requirements.
- Assisted passengers with mobility challenges, providing necessary support for safe entry and exit from vehicles.
- Followed established safety protocols to ensure passenger well-being during transport activities.
- Communicated effectively with scheduling team to confirm appointments and address any transportation issues.
- Conducted routine vehicle inspections, reporting maintenance needs to ensure operational readiness.
- Adapted quickly to changing schedules, demonstrating flexibility in managing diverse transportation requests.
- Collaborated with healthcare providers to coordinate seamless patient transitions between facilities and home environments.
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and Language.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
- Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
- Achieved daily preparation for vehicle inspections prior to travel.
- Transported patients and clientele using Type and Type vehicles between medical facilities.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Participated in annual training to maintain State commercial driver's license certification for medical transport.
- Enhanced the safety of patients by adhering to strict safety protocols and guidelines during transport.
- Navigated challenging road conditions safely while maintaining punctual transportation services for patients in need of medical attention.
- Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.
- Demonstrated adaptability by transporting various types of patients, including those with mobility challenges or special needs, adjusting my approach accordingly.
- Efficiently managed paperwork related to each transport, ensuring accurate record-keeping practices were upheld consistently across all trips.
- Participated in ongoing training programs to stay abreast of industry advancements and maintain compliance with evolving regulations.
- Exemplified professionalism in appearance and demeanor at all times while representing the company as a Medical Transportation Driver.
- Contributed to operational efficiency by performing thorough pre-trip inspections on vehicles, identifying potential problems before they escalated.
- Demonstrated strong problem-solving skills in response to unexpected situations or complications that arose during patient transfers.
- Collaborated effectively with healthcare staff at multiple facilities, establishing strong working relationships that facilitated seamless patient transfers.
- Upheld stringent privacy standards by handling sensitive patient information with discretion and confidentiality during transportations tasks.
- Expanded knowledge of local geography, allowing for efficient navigation between healthcare facilities without delay.
- Contributed to a positive team atmosphere by collaborating effectively with fellow drivers and support staff, promoting a unified approach towards achieving company goals.
- Maintained a clean and comfortable environment within the vehicle, ensuring optimal patient comfort throughout their journey.
- Maintained flexible availability to accommodate on-call hours.
- Restrained violent or non-compliant patients in emergency situations.
- Reported facts concerning accidents or emergencies to hospital personnel and law enforcement officials.
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Assessed ambulance for cleanliness and properly stocked with first aid and medical supplies.
- Earned and maintained necessary certifications.
- Completed mechanical checklist prior to each shift, monitoring functionality of ambulance.
- Accepted daily patient transport assignments and drove ambulance with medical personnel to patient location.
- Removed and replaced soiled linens and equipment to maintain sanitary conditions.
- Assisted patients onto ambulance gurney and with transfer into ambulance.
- Documented and reported mechanical issues to appropriate service personnel.
- Administered first aid such as bandaging, splinting and oxygen support.
CDL B Driver
Logistics Solutions
New Jersey
03.2008 - 08.2017
- Operated CDL B vehicle to transport goods efficiently and safely across designated routes.
- Conducted pre-trip inspections to ensure vehicle compliance with safety regulations and maintenance standards.
- Coordinated with dispatch for timely pickups and deliveries, enhancing overall logistical operations efficiency.
- Maintained accurate delivery logs and documentation, supporting regulatory compliance and operational accountability.
- Assisted in training new drivers on safe driving practices and company policies, fostering a culture of safety.
- Implemented route optimization strategies to reduce delivery times while maintaining service quality standards.
- Monitored cargo load distribution to ensure safety during transit, minimizing risk of damage or accidents.
- Collaborated with team members to troubleshoot delivery issues, improving resolution times and customer satisfaction.
- Showcased adaptability in adjusting to unexpected changes in schedules or routes due to traffic conditions or other external factors.
- Increased overall safety by conducting thorough pre-trip inspections and promptly reporting any potential hazards or maintenance needs.
- Decreased fuel expenses with diligent route planning and monitoring of vehicle condition.
- Streamlined communication between drivers and warehouse staff by acting as a liaison for real-time updates on shipment statuses or schedule adjustments.
- Improved on-time delivery rates by effectively planning and executing efficient routes.
- Demonstrated proficiency in operating various types of commercial vehicles such as straight trucks, tractor-trailers, and buses.
- Developed strong relationships with clients through consistent communication and professional demeanor during deliveries.
- Aided in warehouse organization efforts through proper documentation of incoming shipments when not actively engaged in driving assignments.
- Implemented GPS technology to enhance route planning and navigation, reducing travel times and increasing overall productivity.
- Proactively communicated any unexpected delays or potential issues affecting delivery timelines with dispatchers for effective resolution strategies implementation.
- Contributed to team success by collaborating with dispatchers, warehouses, and customers for efficient coordination of pickups and deliveries.
- Collaborated with company leadership in continuous improvement efforts aimed at optimizing driver performance, fleet maintenance, and overall operational efficiency.
- Assisted with loading and unloading tasks to expedite delivery times and minimize delays.
- Safely transported cargo, adhering to all company guidelines and federal regulations.
- Supported training initiatives for new drivers by sharing industry knowledge, best practices, and safety guidelines.
- Provided exceptional customer service throughout the entire delivery process from initial contact to final drop-off location confirmation.
- Optimized time management skills to ensure timely arrivals at all scheduled stops while maintaining strict adherence to driving hours regulations.
- Enhanced customer satisfaction by promptly addressing any concerns or issues during deliveries.
- Promoted a safe work environment by consistently following safety protocols while on the road or at job sites.
- Maintained accurate records, including logbooks, manifests, and bills of lading, ensuring full compliance with DOT regulations.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed routine maintenance on truck to keep in working order.
- Inspected load security and checked for damages.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Answered roadside assistance calls for tows and other vehicle support.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Education
High School Diploma - Accounting CPA
Nairobi Highschool
Kenya 09.1989
Skills
- Patient care
- Medication management
- Daily living assistance
- Health monitoring
- Emotional support
- Communication skills
- Safety protocols
- Hygiene assistance
- Transportation services
- Flexibility in caregiving
- Problem resolution
- Time management
- Customer service
- Elderly care
- Basic housekeeping
- Housekeeping
- Meal preparation
- Housekeeping tasks
- Relationship building
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Dementia care
- Medical record-keeping
- Alzheimer's care
- Direct patient care
- Behavioral management
- Mobility assistance
- Social interaction
Timeline
Caregiver
PSRS
02.2025 - Current
Cashier
ANTLIS Fresh Market
01.2023 - 01.2024
Cashier
Shell Gas Station
02.2020 - 12.2023
Medical Transportation Driver
LogistiCare
03.2015 - 07.2019
Assistant Manager
Hess Corporation Exploration & Production
02.2011 - 09.2024
CDL B Driver
Logistics Solutions
03.2008 - 08.2017
High School Diploma - Accounting CPA
Nairobi Highschool