STEPHEN WARMACK
Grover
Summary
Championed customer relationship management to enhance service delivery and satisfaction. Led initiatives to meet and exceed sales targets, contributing to overall company success. Achieved recognition as a leading performer across various organizations.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
Francis Howell School District
St. Charles
01.2025 - 01.2026
- I attended school as a substitute teacher with every intention to make a difference daily in the classroom
- Communicated clearly with staff and students to keep everything running smoothly, while tailoring a learning environment
- I encountered various personalities and attitudes daily. It was my responsibility to adapt to the ever-changing classroom environment and all of its students
- Delivered lesson plans and instructional materials, including overseeing various testing, in the absence of the full-time teacher
Account Executive
Square (Block, Inc.)
St. Louis
01.2021 - 01.2024
- Regularly engaged with my product team to maximize the satisfaction of the individual business needs of my customers to create new sales
- Prospected and developed relationships with both local restaurant business owners, as well as those out of state
- Maintained an active high-volume pipeline of 40-100+ restaurant prospects, equaling $500k-$2million business closed per month
- Helped restaurant operators improve their day-to-day operations by introducing Square's payment processing platform, but also its software and hardware product(s)
- Ran full sales cycle from initial prospecting and customer outreach, to product demos, negotiation and close
Sales Specialist
Apple Inc.
Richmond Heights
01.2018 - 01.2021
- In 3.5 years, sold $8 million in Apple technology and services in a busy retail work environment, while consistently maintaining top 3% in sales in the Midwest market
- In fiscal year 2019, was responsible for 6% of the stores total sales/business revenue
- Consistently collaborated with management to examine and pinpoint best practices and procedures for our team during COVID-19 shut down
- As Apple stores temporarily closed in 2020, retail operations shifted online; Adapted quickly in learning Apple's online sales and service training, while performing a challenging, over the phone technical support role
- Trained new sales associates to learn successful sales tactics
Product Advisor
Microsoft
Richmond Heights
01.2017 - 01.2018
- During one year of employment, sold $1 Million of Microsoft technology, including regularly leading the sales team of Microsoft Surface sales, and Microsoft warranty services
- Sustained expert-level product knowledge in all Microsoft retail products, devices, and service offerings
- Supported both retail and business customers to discover, enable, and implement high-value Microsoft technology solutions and services across a broad range of products
- Utilizing my technological knowledge and sales expertise, I consistently presented Microsoft tailored sales and technical solutions based upon each customer's unique needs
- A job requirement was to become a registered Boy Scouts of America counselor; Taught a wide array of courses, including robotics, photography, and videography to children and parents in store
- Lead Microsoft Office 365 productivity suite learning courses for students and executives
E Commerce Sales and Customer Service Representative (Corporate)
New Balance
Sunset Hills
08.2013 - 10.2016
- In just under 3 years, sold over $2 million in footwear and activewear to customers visiting and shopping the corporate website, www.newbalance.com
- Consistently provided expert level customer service and sales support
- Maintained top 3% in team sales and productivity; managed both incoming and outgoing calls, while providing product information, determining shipping and order status, and managing returns by phone and email
- Created and facilitated a corporate partnership between New Balance and the St. Louis Cardinals
- Presented a $10k check on the field of Busch Stadium to the head of Cardinals Care, the St. Louis Cardinals Community foundation
- Winner of Christmas Holiday top sales contest in 2014 and 2015
Education
Bachelor of Science - Sport Management (With Emphasis on Business)
Missouri Baptist University
Skills
- Tech Savvy
- Active Listening
- Dedication
- Networking
- Flexibility
- Team Building
- Collaboration
- Problem Solving
- Communication
- Classroom management
- Adaptable
- Student engagement
Timeline
Substitute Teacher
Francis Howell School District
01.2025 - 01.2026
Account Executive
Square (Block, Inc.)
01.2021 - 01.2024
Sales Specialist
Apple Inc.
01.2018 - 01.2021
Product Advisor
Microsoft
01.2017 - 01.2018
E Commerce Sales and Customer Service Representative (Corporate)
New Balance
08.2013 - 10.2016
Bachelor of Science - Sport Management (With Emphasis on Business)
Missouri Baptist University