Bruna Oliveira
Winthrop,MA
Summary
Meticulously, I ensure accuracy and efficiency in every task while maintaining professionalism and kindness in all interactions. With basic military training, I bring discipline, strategic thinking, and adaptability to problem-solving. As a multilingual communicator, I excel in fast-paced environments, leading teams, and organizing complex tasks. My love for animals has inspired me to pursue veterinary studies, where I can apply my dedication, thoroughness, and reliability to animal care and well-being.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
Winthrop Public Schools
04.2024 - Current
- Facilitated classroom instruction for diverse student populations to enhance learning engagement.
- Implemented lesson plans effectively, adapting materials to meet individual student needs.
- Managed classroom behavior and maintained a positive learning environment through proactive strategies.
- Collaborated with permanent teachers to align educational goals and support curriculum continuity.
MILITARY COMMUNITY LEASE OFFICE RECEPTIONIST
Hunt Military Housing Communities – Hanscom Air Force Base, MA
01.2024 - 01.2024
- Served as the first point of contact for military personnel, families, and prospective residents, providing excellent customer service in a professional and welcoming manner.
- Managed front desk operations, including answering phone calls, responding to inquiries, and directing visitors appropriately.
- Assisted residents with lease applications, renewals, and required documentation, ensuring compliance with military housing policies and regulations.
- Scheduled and coordinated property tours, maintenance requests, and lease signings to facilitate a smooth housing process.
- Maintained organized records of resident information, lease agreements, and occupancy status using property management software.
- Addressed resident concerns and service requests, providing prompt and effective solutions while escalating complex issues to management as needed.
- Processed rent payments, fees, and other financial transactions while maintaining accuracy and confidentiality.
- Coordinated with maintenance and property management teams to resolve housing issues and resident concerns promptly.
- Assisted in preparing reports, newsletters, and community announcements to keep residents informed about updates, events, and policy changes.
- Ensured the office remained clean, organized, and stocked with necessary supplies to provide a professional and efficient environment.
- Maintained a strong understanding of military housing benefits, regulations, and procedures to assist residents effectively.
DOG DAYCARE ATTENDANT
Yappy Puppy – Salem, MA
01.2023 - 01.2024
- Watch over dogs to ensure they behave safely and do not engage in aggressive or harmful behavior towards each other. Maintain a safe and controlled environment.
- Provide meals and fresh water to the dogs according to their specific dietary requirements or as instructed by their owners.
- Engage dogs in playtime activities, including fetch, group play, and individual interaction. Ensure that each dog gets an appropriate amount of training and socialization.
- Reinforce basic obedience commands, such as sit, stay, and come, to encourage good behavior in the daycare setting.
- Regularly clean and sanitize play areas, kennels, and equipment to maintain a clean and hygienic environment. This includes cleaning up after accidents.
- Monitor dogs for illness or distress and report any concerns to the supervisor or owner. Administer medications or treatments as required.
- Interact with dog owners, updating their pets' activities and well-being. Answer questions and address any concerns or special requests.
- Maintain records of each dog's activities, meals, and any incidents during their stay.
- Evaluate and document the behavior and temperament of new dogs entering the daycare to ensure they fit the environment well.
- Be prepared to handle emergencies, such as injuries or conflicts between dogs, and follow established safety and medical care procedures.
- Keep the facility clean and organized, including washing bedding, toys, and bowls.
- Stay updated on dog behavior and training techniques. Attend training sessions or workshops to improve your knowledge and skills in dog care.
- Provide safe and comfortable transportation services for dogs, ensuring they are picked up from their homes and delivered to their destinations with care and attention.
CAMP COUNSELOR
21st Century Afterschool Program - Winthrop, MA
01.2021 - 01.2022
- Ensure the safety and well-being of all camp participants. Supervise children during activities, meals, and free time to prevent accidents and ensure they follow camp rules.
- Plan and organize various age-appropriate activities, games, crafts, and educational programs to keep children engaged and entertained.
- Provide instruction and guidance during activities, helping children learn new skills, such as arts and crafts, sports, or educational activities.
- Implement strategies to address disruptive or challenging behavior while maintaining a positive and inclusive environment.
- Be prepared to respond to minor injuries or medical emergencies by administering basic first aid and contacting parents or emergency services when necessary.
- Maintain open and effective communication with parents, guardians, and camp supervisors.
- Demonstrate positive behavior and attitude to set a good example for camp participants. Encourage good sportsmanship and cooperation among campers.
- Mediate conflicts and disputes among campers, helping them resolve issues peacefully and promoting conflict resolution skills.
- Be aware of and accommodate any special needs or requirements of campers, including those with disabilities or allergies.
- Collaborate with fellow camp counselors and staff to ensure a well-organized and smoothly running program. Attend staff meetings and training sessions as required.
- Be familiar with the camp's emergency procedures and protocols, including evacuation plans and how to respond to severe weather or other emergencies.
- Maintain a clean and organized camp environment, including cleaning after activities and adequately storing equipment.
- Keep accurate attendance records, incidents, and critical information about the campers.
- Recognize and praise campers for their achievements and positive behaviors, fostering a supportive and encouraging atmosphere.
GROOMING ASSISTANT
Pink Dog Spa – Boxboro/Sudbury/Harvard, MA
01.2018 - 01.2019
- Responsible for greeting dog owners, answering calls and emails, managing appointments, performing administrative tasks, handling mail, providing information, maintaining a tidy reception area, using office equipment, multitasking, maintaining confidentiality, collaborating with colleagues, and adapting to changing circumstances.
- Assist in setting up the grooming area by organizing grooming tools, equipment, and supplies, such as brushes, clippers, shampoos, and towels.
- Bathe the dogs to prepare them for grooming. This includes shampooing, rinsing, and drying dogs using appropriate techniques and products.
- Brush and de-shed dogs to remove loose hair and tangles before grooming begins.
- Assist in trimming dogs' nails, ensuring they are cut to a safe and appropriate length.
- Support the groomer during the grooming process. This may include holding the dog in place, ensuring its safety, and keeping it calm.
- Maintain a clean and hygienic grooming area by cleaning tools, disinfecting surfaces, and washing grooming towels and equipment.
- Interact with dog owners, providing updates on the grooming process, discussing specific requests, and answering questions.
- Safely handle dogs of various sizes and temperaments, using appropriate restraint techniques to ensure the safety of both the dog and the groomer.
- Monitor dogs for signs of stress, discomfort, or health issues during grooming and report any concerns to the groomer or salon manager.
- Assist with specialty services such as hand-stripping, creative grooming, or specific breed cuts.
- Stay updated on grooming techniques, trends, and pet care best practices through training and workshops.
Education
31B Military Police Training -
Fort Leonard Wood, MO01.2025
ARMY BASIC MILITARY TRAINING - undefined
FORT LEONARDWOOD, MO01.2025
Associates of Science - Veterinary Technology
North Shore Community College
Danvers, MA01.2024
Diploma - undefined
Winthrop High School
Winthrop, MA01.2022
Dog Grooming Training - undefined
Pink Dog
Acton, MA01.2018
No Degree - Liberal Arts And Sciences
Bunker Hill Community College
Charlestown, MA05-2027
Skills
- Customer Service
- Red Cross CPR/AED
- Problem Solver
- Prioritization
- Oral/Written Communications
- Training & Development
- Language Skills
- Organization
- Time Management
- Tech Savvy
- Conflict / Dispute Mediation
- Team Player
Languages
English
Full Professional
Portuguese
Professional Working
Spanish
Professional Working
Timeline
Substitute Teacher
Winthrop Public Schools
04.2024 - Current
MILITARY COMMUNITY LEASE OFFICE RECEPTIONIST
Hunt Military Housing Communities – Hanscom Air Force Base, MA
01.2024 - 01.2024
DOG DAYCARE ATTENDANT
Yappy Puppy – Salem, MA
01.2023 - 01.2024
CAMP COUNSELOR
21st Century Afterschool Program - Winthrop, MA
01.2021 - 01.2022
GROOMING ASSISTANT
Pink Dog Spa – Boxboro/Sudbury/Harvard, MA
01.2018 - 01.2019
ARMY BASIC MILITARY TRAINING - undefined
Associates of Science - Veterinary Technology
North Shore Community College
Diploma - undefined
Winthrop High School
Dog Grooming Training - undefined
Pink Dog
31B Military Police Training -
No Degree - Liberal Arts And Sciences
Bunker Hill Community College