Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen Weathers

Portland,OR

Summary

Knowledgeable retail professional with demonstrated success in team leadership and sales strategy. Exceptional customer service experience and sales expertise with talent for upselling. Ready to learn new skills from dynamic team and bring value through retail experience. People- and service-oriented leader with positive attitude and remarkable work ethic.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Starbucks Store Manager

Safeway (Albertsons)
09.2021 - 01.2024
  • Increased customer connection score by 70% from previous year.
  • Prioritized customer complaints professionally and resolved them.
  • Established welcoming atmosphere by providing excellent customer service at all times and increased retention by 46%.
  • Moderated cash handling procedures, including register reconciliation at beginning and end of shift.
  • Created sales strategies to achieve monthly and quarterly targets and increasing UPT by 35% during holiday season.

Hair Colorist/Hair Color Educator

Toni & Guy (defunct)
04.2009 - 12.2012
  • Communicated with clients to understand their desired goals and provided them with effective solutions.
  • Counseled customers on appropriate retail products, increasing retail revenue by 8% and customer satisfaction by 19%.

Sales Consultant

Armani Exchange
08.2007 - 05.2008
  • Attained sales through effective and persuasive communication skills to overcome objections. Increased UPT 15%.
  • Led customers to hard-to-find items, checking sister stores or provide alternatives to suit customer needs.

Sales Associate

Bath & Body Works
05.2004 - 08.2007
  • Informed customers of promotions and special offers to increase sales and increased UPT by 14%.
  • Provided help to customers unfamiliar with product, complete sales, process returns, and grow conversion rate 8%.
  • Demonstrated products to showcase features and benefits.

Education

Japanese -

Portland State University
Portland, OR

Web Development and Design -

Portland Community College
Portland, OR

Skills

  • Retail Sales and Cash Management
  • Sale Strategy and Implementation
  • Increasing UPT and ATV
  • Customer Service and Relations
  • Store Visual Merchandising
  • Microsoft Suite and POS Systems
  • Multitasking and Organization
  • Problem-Solving and Conflict Resolution

Certification

  • Licensed Cosmetologist and Esthetician - Aveda Institute Atlanta 2007-2008

Timeline

Starbucks Store Manager

Safeway (Albertsons)
09.2021 - 01.2024

Hair Colorist/Hair Color Educator

Toni & Guy (defunct)
04.2009 - 12.2012

Sales Consultant

Armani Exchange
08.2007 - 05.2008

Sales Associate

Bath & Body Works
05.2004 - 08.2007

Japanese -

Portland State University

Web Development and Design -

Portland Community College

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Stephen Weathers