Stephen Whitman
Palos Verdes Estates,CA
Summary
As a High-energy individual who excels at taking control of multiple tasks and working under pressure to produce high-quality results and meet deadlines, I am searching for an Account Management position where I can use my extensive skills and experience in client relations to maintain, improve, and grow the relationship with the organization and its business partners.
Overview
9
9
years of professional experience
Work History
Operations & Program Manager
ADNAB Research / ADNAB Health
02.2025 - Current
- Lead cross-functional operations for programs, coordinating suppliers, fulfillment teams, and client stakeholders to ensure timely delivery and service quality
- Serve as primary contact for client-related operations, ensuring timely delivery and high service quality
- Manage workloads for cross-functional teams supporting order fulfillment and inventory accuracy to achieve project goals
- Cross-functional leadership ensures goals are met cost-effectively, so they exceed clients' needs
- Create slide decks and marketing material for executive meetings with VIP Clients
- Manage and coach direct reports, setting performance goals and improving workflow efficiency
- Delegate tasks, monitor deliverables to ensure deadlines and quality standards are met
- Key achievements:
- Increased sipping frequency by 150% while maintaining accuracy
- Achieved vendor of choice from a top client as a result of logistics efficiency
- Took ownership of projects and improved client relations
Logistics Coordinator
ADNAB RESEARCH / ADNAB Health
01.2022 - 02.2025
- Assist with daily logistics operations and order fulfillment
- Record and process all client orders
- Increase sales of products/services through client calls
Member Services Representative & Tennis Assistant
Jack Kramer Club
06.2017 - 01.2022
- Welcome members into the facility and address their needs
- Responsible for tennis & swim reservations, and opening and closing of the facility
- Assisted tennis professionals in teaching, increasing players' skills through coaching
Education
Bachelor of Science - Communications, Public Relations
Cal Poly Pomona
Pomona, CA05-2022
Skills
- Extensive use of Project management software; JIRA, TRELLO
- Excellent Interpersonal Skills - written and verbal communication
- Organizational skills related to tracking and spending
- Inventory Management
- Team Management
- Direct People Management
- Site Management
- Proficient Microsoft Suite
Timeline
Operations & Program Manager
ADNAB Research / ADNAB Health
02.2025 - Current
Logistics Coordinator
ADNAB RESEARCH / ADNAB Health
01.2022 - 02.2025
Member Services Representative & Tennis Assistant
Jack Kramer Club
06.2017 - 01.2022
Bachelor of Science - Communications, Public Relations
Cal Poly Pomona