Stephen Woll
Business Continuity & Disaster Recovery Coordinator
Shawnee,KS
Summary
Certified Business Continuity Professional (CBCP) with a proven track record in business resilience, continuity planning, and disaster recovery. Skilled at fostering strategic partnerships, developing and executing business continuity plans, and leading cross-functional teams to enhance organizational preparedness and compliance. Experienced in organizing and facilitating tabletop exercises and implementing process improvements to streamline operations. Extensive experience collaborating with senior leadership to drive strategic initiatives. Proficient in utilizing tools like Fusion Framework and AlertMedia to ensure seamless communication and recovery during disruptions. Recognized for leadership, analytical skills, and a commitment to maintaining a resilient organizational culture.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Business Continuity and Disaster Recovery Coordinator
Commerce Bank
Kansas City , MO
05.2024 - Current
- Establish and foster strategic relationships with current business continuity plan owners and managers across the organization to improve planning and recovery capabilities for their teams
- Identified and implemented several process improvements, including: Developed new training guides for end users; created Microsoft Teams Channels for branch and market plans to improve communication and plan compliance
- Ensure over 400 business continuity plans (Business Unit, IT Application, Branch, Market Response) are updated on an annual basis
- Assisted with COVID-19 response and recovery efforts by participating in the special task force, creating ad-hoc reports for the Executive Management Committee, and designing and maintaining a COVID-19 SharePoint page
- Designed and facilitated Business Continuity Awareness Week to promote organizational resilience, and orchestrated company-wide Semi-Annual BCM Meetings to align stakeholders on continuity strategies and initiatives
- Develop and organize Business Continuity Management’s company-wide Semi-Annual BCM Meetings
- Trained business unit and IT plan owners and managers on how to utilize AlertMedia and Fusion Framework
Business Resilience Manager
Edward Jones
Saint Louis, MO
08.2023 - 05.2024
- Develop and lead tabletop exercises for small to large teams to identify potential risks in their recovery strategies
- Leading a standards-based assessment project to identify best practices when creating and rating business continuity plans
- Established working groups with senior leadership to facilitate planning efforts for 2024
- Worked closely with the IT directors to create business continuity plans for each application team to ensure compliance with FINRA and Firm requirements
- Consistently collaborate with Third-Party Resilience, Crisis Management, and Governance to maintain alignment on all business resilience efforts at the Firm
Business Continuity Management Plan Analyst
Commerce Bank
Kansas City , Missouri
03.2020 - 03.2022
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Bank Operations Leadership Trainee
Commerce Bank
Kansas City , MO
09.2018 - 03.2020
- Closely collaborated with different levels of management during each rotation to gain more knowledge on how to lead their business units
- Utilized Microsoft Office tools to create ad hoc reports, process maps, and presentations to senior management
- Planned and implemented an imaging process for the ACH department to eliminate the need for storing documents off-site
- Implemented two projects with the intelligent automation team which saved 3 FTE for both projects.
- Supported departmental tasks to increase understanding of industry processes.
Management Trainee
Enterprise Rent-A-Car
11.2017 - 09.2018
- Boosted team productivity and efficiency by leveraging top-notch problem-solving and customer service skills
- Maintained routine communication with customers to assess overall satisfaction, resolve complaints, and promote new offerings
- Reached out to customers after completed sales to evaluate our processes and determine immediate service requirements
Management Trainee Intern
Enterprise Rent-A-Car
Shawnee, KS
05.2017 - 10.2017
- Participated in employee training sessions to further develop professional skillset and adaptability within the workplace.
- Boosted customer satisfaction levels by actively addressing concerns and providing prompt resolutions.
- Strengthened interpersonal skills through daily interactions with team members, clients, and vendors.
Education
Bachelor of Science - Business Studies, Business Administration
Southern New Hampshire University
Manchester, NH 10.2015 - 10.2017
Skills
Emergency response coordination
Incident management
Disaster recovery planning
Business continuity management
Teamwork
Time management
Adaptability and flexibility
Critical thinking
Teamwork and collaboration
Certification
Fusion Admin Certification, 05/01/22
Accomplishments
- Collaborated with team of 3 in the implementation of Fusion Framework and AlertMedia.
- Consistently achieved passing KRI's through effectively working with business units to meet checklist requirements.
Timeline
Business Continuity and Disaster Recovery Coordinator
Commerce Bank
05.2024 - Current
Business Resilience Manager
Edward Jones
08.2023 - 05.2024
Business Continuity Management Plan Analyst
Commerce Bank
03.2020 - 03.2022
Bank Operations Leadership Trainee
Commerce Bank
09.2018 - 03.2020
Management Trainee
Enterprise Rent-A-Car
11.2017 - 09.2018
Management Trainee Intern
Enterprise Rent-A-Car
05.2017 - 10.2017
Bachelor of Science - Business Studies, Business Administration
Southern New Hampshire University
10.2015 - 10.2017
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