Compassionate Case Manager providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
2
2
years of professional experience
Work History
ICMS Case Manager/ODR Advocate
Amity Foundation
Los Angeles
01.2025 - Current
Facilitated the successful reintegration of justice-involved individuals by delivering transitional support and resource navigation
Partnered with case managers, mental health providers, and substance use professionals to develop and implement individualized care plans
Prepared detailed client progress reports for court proceedings and legal reviews
Supported clients in building independent living skills and self-advocacy to promote long-term stability
Connected clients with public assistance programs, including medical insurance and Social Security benefits
Maintained accurate, confidential, and up-to-date client records in compliance with agency and regulatory standards
Lead Mental Health Technician III
Discovery Behavioral Health
Whittier
05.2023 - 04.2025
Delivered direct care to adolescents with mental health disorders in a residential treatment facility, ensuring adherence to daily schedules while monitoring and documenting patients' mental and physical health for treatment team reviews
Applied and instructed behavior management techniques and positive coping strategies to mitigate maladaptive behaviors
Collaborated with a multidisciplinary team, including therapists, physicians, dietitians, and case managers, to develop and execute individualized treatment plans aimed at improving patient outcomes
Assisted in developing and updating treatment goals, ensuring relevant interventions are implemented for optimal outcomes
Responsible for training and supervising technicians, overseeing patient documentation, and promptly communicating patient safety concerns to supervisory staff
Education
Bachelor of Science - Psychology, emphasis on developmental and behavioral psychology; Minor in Political Science
University of Pittsburgh
Pittsburgh, PA
04.2022
Skills
Mental health counseling
Crisis management and intervention
Conducting suicide risk assessments
Recovery planning and support
Trauma-informed care
Patient protection
Behavior management
Medication administration
Client advocacy
Care coordination
Resource navigation
Data documentation
References
Kelly Gonderman, (562) 650-1139, former direct supervisor at Discovery Mood and Anxiety Program, Whittier, CA
Nichol Slawinski, (773) 569-0723, lead ICMS and mentor at Amity Foundation, Los Angeles, CA
Timeline
ICMS Case Manager/ODR Advocate
Amity Foundation
01.2025 - Current
Lead Mental Health Technician III
Discovery Behavioral Health
05.2023 - 04.2025
Bachelor of Science - Psychology, emphasis on developmental and behavioral psychology; Minor in Political Science