STEPHEN ZEPP
Summary
A strong leader who rallies men, I am dedicated to the work of the Gospel. My experience and skills range from technology and communication to ministry and discipleship formation.
Overview
12
12
years of professional experience
Work History
Director of Customer Support
Exodus 90
02.2020 - Current
- Leading a team of up to 8 Support Representatives with a CSAT of over 95%
- Managing internationalization projects, promotional efforts, and various app initiatives to completion
- Redesigned and regularly updating the Exodus 90 Help Center articles, bringing resolution rate up from 82% to 98.6%
Desk Operations Specialist
Mayo Clinic
08.2019 - 01.2020
- Crafted excellent patient experience in taking vitals, reconciling medication lists, and building coordinated schedules for follow up appointments
- Supported coworkers and area physicians in their use of Epic software
- Provided expert backup to other departments, improving physician comfort with the software
Coordinator of Liturgy and Youth Ministry
St Christopher Catholic Parish
01.2018 - 06.2019
- Helped lead as a member of the Parish Leadership Team (team of 4, including the Pastor) to evaluate, develop, and support the parish's overall strategic initiatives and staffing concerns
- Ran youth program with a focus on parental formation and involvement
- Formed Ushers, Eucharistic Ministers, Servers, and other liturgical ministers
Software Tester
Epic Systems
06.2016 - 11.2017
- Collaborated with QA team to test software quality through manual and automated testing.
- Trained and supported first-time end users at new clients' “Go-Lives”
- Wrote clear supporting documentation for new features.
Camp Conselor
Camp Tekakwitha/Diocese Of Green Bay
06.2012 - 08.2014
Education
Bachelor of Arts - Philosophy, Catholic Studies, Latin
University of St Thomas
St Paul, MN2016
Timeline
Director of Customer Support
Exodus 90
02.2020 - Current
Desk Operations Specialist
Mayo Clinic
08.2019 - 01.2020
Coordinator of Liturgy and Youth Ministry
St Christopher Catholic Parish
01.2018 - 06.2019
Software Tester
Epic Systems
06.2016 - 11.2017
Camp Conselor
Camp Tekakwitha/Diocese Of Green Bay
06.2012 - 08.2014
Bachelor of Arts - Philosophy, Catholic Studies, Latin
University of St Thomas
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