STEPHENIE COST
Quakertown,USA
Summary
As an experienced Client Account Coordinator/Senior Analyst, I constantly strive to surpass expectations through selfmotivation, discipline, and a strong work ethic. My innate desire is to build and solidify a rewarding career in Healthcare.
Detail-oriented customer service representative with a strong background in claims processing and customer account management. Known for exceptional communication skills and a commitment to resolving client issues effectively to ensure satisfaction and retention.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Get Insured
Quakertown, Pennsylvania
09.2025 - 11.2025
- Assisted customers with insurance inquiries and policy information.
- Processed claims and updated customer accounts in the system.
- Provided detailed explanations of coverage options to clients.
- Resolved customer complaints and escalated complex issues as needed.
- Educated clients on policy changes and renewal procedures effectively.
- Maintained accurate records of customer interactions and transactions.
- Conducted follow-up calls to ensure customer satisfaction and retention.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Pharmacovigilance Licensing Coordinator
INTEGRATED RESOURCES/PFIZER
Collegeville, USA
12.2016 - 10.2017
- Full range of administrative support for PV Licensing Team
- Support PVA systems and processes
- Serves as key resource within area of expertise
- Coordinate collection, transmission, and documentation within the PVA repository of PVA exchanged data with PVA Partners
- Ensure timely delivery of Pfizer PVA exchange data and ensure compliance with PVA commitments with PVA partners
- Participate in process improvement activities to achieve operational excellence.
Client Account Coordinator/ Senior Analyst
ASHFIELD HEALTHCARE, LLC.
Ivyland, USA
10.2008 - 07.2016
- Served as liaison between Pharmaceutical Clients and Ashfield Healthcare Manager.
- Responsibilities: Bi-Monthly client meeting minutes, Quality check and data entry of Adverse Events and Product Quality Complaints, Coordinate project start-up, Training, Call monitoring, provide ongoing training support, Fulfillment, HR responsibilities, and process medical information requests.
- Facilitated inter-departmental communication to effectively provide customer support staff.
- Effective liaison between customers and internal departments.
- Served on Safety and Wellness Committee as fire marshal where I was AED/CPR certified in Pennsylvania.
- Served as SME for Sales Force implementation and training.
- Part of Janssen Pharmaceuticals
Skills
- QA Analytical Skills
- Dependable
- MS Windows (Excel, Word, Power Point, and Office Proficient)
- Skilled Trainer
- Clear understanding of HIPPA regulations and Sunshine Act
- Dedicated Team Player
- Strong Client Relations
- Exceptional Telephone Etiquette
- Claims processing
- Customer accounts management
- Insurance policy knowledge
- Compliance monitoring
- Data documentation
- Customer relationship management
- Problem resolution
- Effective communication
- Training facilitation
- Professional telephone demeanor
- Empathy and patience
- Multitasking and organization
References
- Cindylou Delgrosso, Senior Account Coordinator at Janssen Pharmaceuticals, 908-510-2988
- Cheryl Sykes, Director at Bayada Nursing, 609-805-5382
- Sarah Lahue, Senior Coordinator at Janssen Pharmaceuticals, 917-846-8405
Leadership Experience
Served on Safety and Wellness Committee as fire marshal where I was AED/CPR certified in Pennsylvania. Served as SME for Sales Force implementation and training.
Communication Skills
Facilitated inter-departmental communication to effectively provide customer support staff. Effective liaison between customers and internal departments.
Timeline
Customer Service Representative
Get Insured
09.2025 - 11.2025
Pharmacovigilance Licensing Coordinator
INTEGRATED RESOURCES/PFIZER
12.2016 - 10.2017
Client Account Coordinator/ Senior Analyst
ASHFIELD HEALTHCARE, LLC.
10.2008 - 07.2016