Stephenie Craft
Niles,Michigan
Summary
Highly successful administrator with a talent for motivating teams and streamlining operations. Known for analytical problem-solving and persuasive communication skills. Excels at thinking outside the box to find creative solutions. Demonstrates a track record of achieving results and brings a strategic mindset with a strong ability to adapt to changing environments.
Overview
6
6
years of professional experience
Work History
Administrator
Riveridge Health and Rehab
11.2023 - Current
- Exhibited a continuous commitment to adhering to regulations, policies, and procedures.
- Oversaw comprehensive building compliance management
- Established collaborations with government entities to acquire essential finances
- Cultivated enduring partnerships with families, physicians, residents, and other essential contacts.
- Utilized Admissions/Marketing to drive higher overall census.
- Demonstrated unwavering dedication to providing outstanding customer service
- Maximized performance outcomes through the implementation of multitasking techniques.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Reduced overhead costs through careful budget management and resource allocation.
- Educated staff on organizational mission and goals to help employees achieve success.
Business Office Manager
Timbers of Cass County
01.2021 - 12.2023
- Maintained a high level of adherence to regulations, policies, and procedures
- Oversaw front end team, including managing Human Resources duties.
- Facilitated partnerships with governmental organizations to obtain necessary funds
- Built and sustained professional relationships with families, physicians, residents, and other key individuals.
- Established financial regulations to ensure state and federal compliance for individuals and facility.
- Demonstrated strong commitment to delivering excellent customer experiences
- Implementing multitasking techniques to optimize performance outcomes.
- Oversaw business's financial operations, guaranteeing accurate budget management and timely invoice processing.
Gaming Inspector
Pokagon Band of Potawatomi Indiana
07.2018 - 11.2020
- Ensured compliance with regulations, policies, and procedures
- Generated comprehensive reports analyzing violations, incidents, etc.
- Acquired proficiency in various skill sets through cross training in different areas
- Collaborated in reviewing and rewriting regulations that were out-of-date
- Assisted in the completion of special assignments
- Consistently provided top-notch customer support
- Acquired advanced technology skills through ongoing education and training.
- Implemented quality control measures, leading to an increase in customer satisfaction and trust in the fairness of games offered at casinos.
- Contributed to a safer gaming environment by monitoring surveillance systems closely for any suspicious activities or potential threats within the establishment.
Education
Certification - Nursing Home Administration
Michigan State University
Online04.2023
Bachelor Degree - Health Care Administration
Baker College
Jackson, MI12.2011
Associate Degree - Occupational Therapy Assisting
Lake Michigan College
Niles, MI05.2004
Skills
- Goal oriented & task driven
- Multitasking and detail oriented
- Confidentiality
- Interpersonal relationships
- Leadership
- Coaching & mentorship
- Adaptable
- Finance and personnel administration
- Excellent communication skills
- Policy and Procedure Knowledge
Military Experience
US Army, Finance Specialist| Military Police| Mechanic, 1990, 2003
Timeline
Administrator
Riveridge Health and Rehab
11.2023 - Current
Business Office Manager
Timbers of Cass County
01.2021 - 12.2023
Gaming Inspector
Pokagon Band of Potawatomi Indiana
07.2018 - 11.2020
Certification - Nursing Home Administration
Michigan State University
Bachelor Degree - Health Care Administration
Baker College
Associate Degree - Occupational Therapy Assisting
Lake Michigan College