Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. What you will get with me is a hardworking and reliable Grievance Coordinator with a strong ability to analyze grievances and SOP's. Offering excellent written communication skills and knowledge of Google Drive and Microsoft Office. Highly organized, proactive, and punctual with a team-oriented mentality.
Hi, I’m
Stephenie Fraser
Puyallup,WA
Summary
Overview
10
years of professional experience
Work History
Kaiser PermanenteRenton, WA
Greivance Coordinator
07.2018 - Current
Job overview
- Analyzed grievances received from members to determine the scope of investigation and resolution.
- Monitored the progress of grievance cases throughout the entire process to ensure timely completion.
- Promoted awareness among staff members about available resources for addressing workplace issues or concerns.
- Prepared comprehensive reports summarizing the results of investigations into employee complaints and grievances.
- Maintained accurate records related to grievance proceedings for future reference.
- Analyzed grievances received from members to determine the scope of investigation and resolution.
- Provided guidance to management on appropriate responses to member grievances.
Kaiser PermanenteRenton, WA
Correspondence Specialist
04.2017 - 07.2018
Job overview
- Reviewed, edited and rewrote incoming correspondence to ensure accuracy of information.
- Compiled outgoing correspondence for distribution, ensuring all necessary documents were included.
- Scanned and filed digital copies of incoming correspondence into the organization's database system.
- Maintained records of all received and sent outbound correspondence in an organized manner.
- Performed data entry tasks as required by updating customer contact information in the system.
- Assisted with preparing responses to inquiries from customers or other external parties.
- Answered phone calls and provided assistance with general inquiries related to correspondence matters.
- Researched customer accounts using available resources when additional information was needed for a response letter.
GrievanceKaiser PermanenteRenton, WA
Member Services Specialist
04.2016 - 04.2017
Job overview
- Provided excellent customer service to members and guests by responding promptly to inquiries and resolving any complaints or issues.
- Trained new staff on proper procedures for handling member accounts and services requests.
- Collaborated with other departments such as accounting and operations to ensure smooth delivery of services to members.
- Prepared detailed presentations outlining the benefits of joining our organization's membership program.
- Ensured that all customer service policies were being followed correctly by employees providing assistance over the phone or online chat systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Car Pros ChryslerRenton, WA
Internet Sales Manager
08.2014 - 03.2016
Job overview
- Developed and implemented strategies for increasing internet sales volume.
- Analyzed customer data to identify trends in web traffic, purchases and other behaviors.
- Created content for social media channels to increase brand awareness and engagement.
- Negotiated contracts with third-party vendors for services related to web development, hosting, analytics.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Maintained relationships and followed up with customers.
- Negotiated product sales and trade-in deals for maximum profit.
- Scheduled automotive deliveries with vendors and customers.
Education
Evergreen High SchoolSeattle, WA
High School Diploma
06-2008
University Overview
Skills
- Dispute Resolution
- Policy Knowledge
- Employee Relations
- Compliance Monitoring
- Team Collaboration
- Analytical Thinking
- Investigation Tactics
- Claims Review
- Time Management
- Multitasking
- Written Communication
- Complaint Handling
- Clerical Support
- Data Entry
- Flexible and Adaptable
- Good Telephone Etiquette
- MS Office
- Self-Motivated
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Timeline
Greivance Coordinator
Kaiser Permanente
07.2018 - Current
Correspondence Specialist
Kaiser Permanente
04.2017 - 07.2018
Member Services Specialist
GrievanceKaiser Permanente
04.2016 - 04.2017
Internet Sales Manager
Car Pros Chrysler
08.2014 - 03.2016
Evergreen High School
High School Diploma