Summary
Overview
Work History
Education
Skills
Timeline
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Stephenie Haughee

Sr. Director Client Services
Alto,MI

Summary

Effective Sr Director Client Services with 26 years of customer service, sales and staff management experience. Proven leadership skills and demonstrated passion for applying best practices and promoting continuous improvement to drive results. Leverages experience in multi-channel marketing to improve customer experiences and contribute to company success and growth.

Overview

18
18
years of professional experience

Work History

Sr. Director Client Services

Quad Graphics
Sussex, WI
04.2020 - Current
  • Achieved strategic goals to facilitate sales, marketing and product improvements.
  • Managed existing and developed new client relationships, identifying risk and growth opportunities.
  • Liaised with leadership team to support strategic opportunities and align resources for client growth adding $8MM in additional revenue.
  • Trained, led and developed client services team and instilled knowledge and skills to execute business strategies and deliver maximum customer satisfaction to maintain profitability.
  • Cultivated culture of continuous improvement and innovation to improve efficiency and drive results. Transformed unprofitable photo studio into profitable onsite in one year.

Client Service Director

Quad Graphics
Sussex, WI
01.2018 - 04.2020
  • Establishes, advises and oversees short and long range client services objectives.
  • Continuously renew contracts with current clients; 25+ years.
  • Accountable for client facing strategic management of a portfolio of clients to include Meijer, SpartanNash, True Value and many others.
  • Facilitate periodic business reviews with clients, to provide value added solutions to their identified marketing goals.
  • Develop robust client on-site teams to ensure quality work and customer satisfaction on range of services including print, photography, pre-media and media planning and placement.
  • Provided input in annual plan, ongoing revenue forecast and long term planning for all clients.

Sales Executive

Quad Graphics
Sussex, WI
02.2004 - 01.2018
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Successfully attained double digit sales growth year over year by cultivating current clients and securing new customer relationships.
  • Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
  • Conferred with customers to understand needs and make targeted Omni channel recommendations.
  • Managed $21MM book of business with Big Box and mid-size retailers.

Education

Marketing

Saginaw Valley State University
Bay City, MI

Skills

Organization and Time Management

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Timeline

Sr. Director Client Services

Quad Graphics
04.2020 - Current

Client Service Director

Quad Graphics
01.2018 - 04.2020

Sales Executive

Quad Graphics
02.2004 - 01.2018

Marketing

Saginaw Valley State University

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Stephenie HaugheeSr. Director Client Services