Stephen A. Brotherton-Levant

• Monitored employee time records within UKG timekeeping system to maintain compliance.
• Extracted data from UKG for payroll processing with a focus on precision.
• Updated employee time records to ensure accuracy of personal information for payroll processing.
• Facilitated preliminary payroll processing, contributing to increased processing efficiency.
• Liaised between county personnel and public works departments to streamline ID management.
• Systematically filed employee documents to enable quick retrieval.

• Conducted resident interviews in accordance with stringent guidelines and confidentiality laws.
• Documented interviews and quality control results meticulously, ensuring compliance with data integrity standards.
• Explained census interview purpose, addressed resident inquiries, and collected data as scripted.
• Assessed neighborhood organization to pinpoint target households for interviews, enhancing outreach efforts.

• Matched Explanation of Benefits with corresponding patients and services, ensuring accurate billing and coding processes.
• Verified patient insurance coverage and identified providers for prospective patients, facilitating timely access to care.
• Completed patient HCFA forms accurately and efficiently.
• Addressed patient inquiries and requests, enhancing patient experience and satisfaction.

• Updated advertiser billing information in order entry database.
• Assisted billing manager with payment application processes.
• Managed and processed high volumes of incoming lockboxes for efficient tracking.
• Conducted weekly audit of paper delivery routes for a major metropolitan newspaper.
• Supervised delivery personnel, ensuring compliance with performance standards and improving service reliability.
• Identified and secured new distribution venues, expanding newspaper reach and enhancing circulation.
• Resolved customer service issues by implementing best practices, improving customer satisfaction and retention.
• Inspected newspaper for advertising placement and general quality control.

Acted as liaison between customers and advertising department.