Stephen M. O'Kane
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
Work History
General Manager
Sonic Automotive - Fort Mill Ford
2024.01 - Current
- Meet or exceed Sonic Automotive budget criteria.
- Meet or exceed quarterly manufacturer/Sonic CSI requirements
- Meet or exceed quarterly F&I requirements
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Interim General Manager
Sonic Automotive - BMW Of Fort Myers
2023.10 - 2024.03
- Maintain staffing and profitability while current GM was on medical leave. Screened, interviewed and hired for all open positions.
- Exceeded quarterly Sonic budget for Q4.
- Exceeded quarterly Sonic budget for F&I Q4.
- Exceeded manufacturer/Sonic CSI for Q4.
- Increased turn for new vehicles as measured by manufacturer.
General Manager
Sonic Automotive - Infiniti Of Charlotte
2007.06 - 2023.04
- Initially employed by Sonic Automotive at this location in 2007 and returned in 2012 and eventually in 2021 after working at other Sonic locations
- Increased company net profitability from $140,000 and $245,000 in 2019/2020 respectively to $1,7MM and 1.75MM in 2021/2022 respectively. On track for $1.8MM in 2023 before buy sell.
- Maintained CSI at or above manufacturer requirement,
- Maintained budgeted new/used vehicle profitability.
- Increased F&I from $1000 to $1600+ and maintained those numbers.
- High Associate satisfaction
General Manager
Keffer Automotive - Keffer Volkswagen
2015.04 - 2021.04
- Took position after recovering from medical condition in Colorado.
- Maintained 5 years of 150% market share.
- Maintained budgeted performance.
- High CSI and associate satisfaction
General Manager
Sonic Automotive - Mercedes Benz Of Denver
2015.03 - 2016.02
- Transferred to location in 2015
- Dealership was on Dealer Performance Review in 7 categories. In July 2016, during the first measurement period, all KPI's were met which allowed the dealership to be removed from the program.
- Maintained high CSI and profitability
- Maintained high associate satisfaction
Education
Bachelor of Science - Business Administration
Boston College
Chestnut Hill, MA1978
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
U.S. Navy Veteran
Honorable Discharge - U.S. Navy CG32 William H. Stanley Guided Missile Cruiser
Timeline
General Manager
Sonic Automotive - Fort Mill Ford
2024.01 - Current
Interim General Manager
Sonic Automotive - BMW Of Fort Myers
2023.10 - 2024.03
General Manager
Keffer Automotive - Keffer Volkswagen
2015.04 - 2021.04
General Manager
Sonic Automotive - Mercedes Benz Of Denver
2015.03 - 2016.02
General Manager
Sonic Automotive - Infiniti Of Charlotte
2007.06 - 2023.04
Bachelor of Science - Business Administration
Boston College
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