Stephen "Percy" Hall
TOLEDO
Summary
Dedicated Package Handler Trainer with a strong focus on safety management and operational training. Proven ability to enhance employee performance and retention through effective training and mentorship.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Package Handler Trainer
FedEx Ground
Perrysburg, OH
09.2021 - Current
- Trained new package handlers on safety protocols and operational procedures.
- Conducted hands-on demonstrations to ensure proficiency in package handling techniques.
- Monitored trainee performance, providing feedback for continuous improvement.
- Developed training materials to enhance employee understanding of equipment usage.
- Led safety meetings to reinforce best practices and compliance standards.
- Collaborated with management to identify training needs and address skill gaps.
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
Package Handler
FedEx Ground
Perrysburg, OH
09.2021 - 07.2022
- Loaded and unloaded freight trucks, ensuring accuracy in package handling and distribution.
- Operated conveyor systems to efficiently transport packages within warehouse environment.
- Collaborated with team members to streamline sorting processes and reduce turnaround times.
- Maintained organized workstations to improve workflow and enhance safety protocols.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Shift Leader
Taco Bell
Toledo, OH
10.2020 - 08.2021
- Supervised team operations, ensuring adherence to quality and service standards.
- Coordinated shift schedules, balancing staffing needs with labor costs.
- Led training initiatives for new employees, enhancing onboarding efficiency.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Monitored food safety compliance, ensuring health regulations were consistently met.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Cashier
Taco Bell
Toledo, OH
10.2020 - 12.2020
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Trained new staff on operational procedures and customer interaction standards.
- Streamlined order processing to enhance speed of service during peak hours.
- Monitored inventory levels to ensure product availability and freshness.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
AAFES Slim Chickens
Fort Leonard Wood, MO
03.2020 - 06.2020
- Led team in achieving sales goals through effective upselling strategies and promotions.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Implemented suggestions for improving store layout, enhancing customer experience.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Janitor
Challenge Unlimited
Saint Robert, MO
2018 - 2019
- Disposed of hazardous materials following safety protocols to ensure compliance with regulations.
- Operated cleaning equipment to maintain cleanliness and safety standards throughout facilities.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Assisted in maintaining inventory of cleaning supplies, ensuring availability for daily operations.
- Collaborated with team members to complete cleaning tasks efficiently and effectively.
- Implemented best practices for waste management, contributing to environmentally friendly initiatives.
- Improved workflow efficiency by reorganizing cleaning schedules based on facility usage patterns.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Sales Associate
Walmart
Saint Robert, MO
10.2015 - 12.2015
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems efficiently, ensuring smooth transaction processes.
- Collaborated with team members to achieve daily sales targets and promote store initiatives.
- Maintained accurate inventory levels through regular stock checks and organization.
- Monitored store displays for compliance with company standards and promotional guidelines.
- Provided exceptional customer service by resolving issues and handling returns promptly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assembler
Emerson Climate Technologies
Lebanon, MO
06.2015 - 09.2015
- Assembled components following precise specifications to ensure product integrity.
- Operated hand tools and machinery to complete assembly tasks efficiently.
- Conducted quality inspections on finished products to maintain high standards.
- Collaborated with team members to streamline assembly processes, enhancing workflow efficiency.
Education
High School Diploma -
Lebanon Sr. High
Lebanon, MO05-2015
Skills
- Safety management
- Safety protocols
- Warehouse safety
- Loading and unloading
- Pallet jack operation
- Order picking
- Material handling
- Barcode scanners
- Labeling
- Product sorting
- Quality inspection
- Inventory management
- Operational training
- Training assistance
- Team supervision
- Team oversight
- Employee development
- Conflict resolution
- Customer service focus
- Client relations
- Verbal communication
- Problem-solving
- Innovative problem solving
- Warehouse navigation
- Staff development
Languages
English
Native or Bilingual
Timeline
Package Handler Trainer
FedEx Ground
09.2021 - Current
Package Handler
FedEx Ground
09.2021 - 07.2022
Shift Leader
Taco Bell
10.2020 - 08.2021
Cashier
Taco Bell
10.2020 - 12.2020
Cashier
AAFES Slim Chickens
03.2020 - 06.2020
Sales Associate
Walmart
10.2015 - 12.2015
Assembler
Emerson Climate Technologies
06.2015 - 09.2015
Janitor
Challenge Unlimited
2018 - 2019
High School Diploma -
Lebanon Sr. High