Stephen R. Young
Greenbelt ,MD
Summary
Proven Store Manager with a track record of enhancing customer satisfaction and boosting sales at Ellen’s Futons. Specializes in effective inventory management and exceptional customer service, achieving a significant increase in customer retention. Skilled in strategic planning and staff training, adept at fostering positive relationships and maximizing retail operations efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
22
22
years of professional experience
Work History
Store Manager
Mattress Outlet
03.2004 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Ellen’s Futons
07.2002 - 03.2004
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Education
Bachelor of Science - Communications
University of Maryland, College Park
College Park, MD05.1999
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Store Opening and Closing
- Friendly and Positive
- Outstanding communication skills
- Inventory Management
- Cash Management
- Retail Inventory Management
- Inventory Control
- Goals and performance
- Operations Management
- Supply Ordering
- Policies and Procedures
- Sales expertise
- Accurate Cash Handling
- Opening and closing procedures
- Documentation And Reporting
- Strategic thinker
- Operations
- Order Management
- Sales Strategies
- Retail Sales Techniques
- Sales professional
- Customer Response
Accomplishments
Took 2 classes for the Masters program in history at Catholic University. Reached the level of Advanced Communicator Gold and Competent Leader through Toastmasters. In addition, I participated in the International Speech contest at the district level twice through Toastmasters.
My hobbies are reading, researching, speech writing, and speech presentations.
Most of my free time is spent read book. Most of my book subjects are on history, psychology, and sociology. Also, I write speeches and presentations for students, friends, and occasionally pastors. Additionally, I have entered and won numerous speech competitions.
Additional Information
My characteristics are hardworking, dependable, friendly, and eager to learn.
Timeline
Store Manager
Mattress Outlet
03.2004 - Current
Store Manager
Ellen’s Futons
07.2002 - 03.2004
Bachelor of Science - Communications
University of Maryland, College Park
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