Charles Mike Ault
Pensacola,US
Summary
To be the best employee and future leader I can possibly be.
General Store Manager with over a decade of extensive expertise in retail management, renowned for achieving remarkable sales milestones exceeding $950,000 and cultivating a customer-centric environment with over 30 five-star ratings. Adept in strategic planning and execution, leading teams to enhance operational efficiency and drive company growth. Passionate about leveraging leadership and logistics skills to inspire future advancements in retail and team development.
Overview
31
31
years of professional experience
1
1
Certification
Work History
General Store Manager
Mattress Outlet
07.2021 - Current
- Pioneered a loyalty program that enhanced customer retention and drove repeat business at Mattress Outlet
- Conducted market analysis to identify trends, optimizing product offerings and aligning with customer preferences for increased sales
- Introduced data-driven inventory management, aligning stock levels with consumer demand to minimize waste and maximize profitability
Operations Manager
CCI
10.2020 - 07.2021
- Company Overview: We were the leading logistics company in the southeast
- Within 3 months, I was promoted twice
- I was hired as a Route Supervisor and then was promoted to the Operations Manager over 30 routes
- Oversee daily operations, driving $950,000 in sales with high customer satisfaction
- Lead delivery team, improving service quality and contributing to store's financial success
- Implement strategic plans, enhancing inventory turnover and reducing excess stock
- Negotiate vendor agreements, securing favorable terms and boosting customer retention
- Enhance financial accuracy by managing profit and loss, ensuring operational efficiency
- Developed marketing initiatives that drew increased foot traffic, elevating the store's brand presence in the community
- Mentored and trained team members, fostering a collaborative environment that improved employee engagement and performance
- Streamlined checkout processes, reducing customer wait times and improving overall satisfaction
- We were the leading logistics company in the southeast
Site Manager in training
Zips Car Wash
01.2019 - 09.2020
- Company Overview: We were also a training site and we were a corporate model site
- I helped build an amazing leadership team
- We were told by corporate that our site was one of the best in the company (nearly 200 sites nationwide) and they were extremely proud of our site
- Customer service is always #1
- Our site lead the district for most monthly memberships sold
- We were also a training site and we were a corporate model site
Armed Service Technician
Loomis Armored US, LLC
07.2018 - 01.2019
- Delivery of company assets in a safe and secure manner
CDL Class A Driver Route Driver
Reddy Ice
03.2018 - 07.2018
Sales Manager
Mattress Outlet
07.2015 - 12.2017
- Sales and setting up deliveries for my customers
Senior Police Officer
Linden Police Dept
07.2013 - 07.2015
- I was a route driver (seasonal) responsible for my routes every day
- Within 2 months I was chosen in front of 5 tenured drivers to be the new driver trainer because of my work ethic
- Led training for new drivers, enhancing team efficiency and service quality, recognized for superior work ethic and leadership
- Responsibilities: Patrol Officer, Shift leader
- Skills Used: Zero citizens complaints
- Led patrol shifts ensuring community safety and zero complaints, enhanced team efficiency through strategic planning and leadership
- Analyzed patrol data to optimize routes and reduce response times, fostering a proactive approach to law enforcement
- Collaborated with community leaders to address local concerns, building trust and improving public relations through open dialogue
- Advocated for new safety protocols, successfully implementing changes that improved officer readiness and public safety
- Mentored junior officers, focusing on professional development and skill enhancement, contributing to a skilled and motivated team
- Implemented innovative patrol strategies, achieving measurable reductions in response times and enhancing community safety
Store Manager
Mattress Outlet
08.2012 - 06.2013
- Ran the stores day to day operations
- As manager my sales were up 35%
- Also was in charge of four delivery drivers
Route driver
The Lewis Bear Company
12.2011 - 07.2012
- I delivered our product via a tractor trailer to my customers
- I excelled from swingman to Driver in two months
- My customers were VERY pleased with my service and attitude, and I was told daily that I was their favorite vendor
- I delivered beer to bars, restaurants, grocery, and convenience stores
Master Deputy Sheriff/Senior Field Training Officer
Santa Rosa County Sheriff's Office
10.1998 - 11.2011
- I worked in the patrol division where I patrolled 500 square miles as a solo unit
- I enforced county and state laws as I was sworn to do, and make arrest as needed
- While serving at the Sheriff's Office I have served as a School Resource Officer, Traffic Officer, the Lead Environmental Enforcement Officer, and as the Senior Field Training Officer
- I started the Environmental Enforcement division for the Sheriff's Office
- While serving as the lead Officer I wrote protocol, procedures, and trained the entire agency on Environmental Enforcement laws and protocol
- I served in this position for three years
- While serving as an F.T.O., I successfully trained over 50 new deputies
- I have well over 2500 hours of specialized training
- I was an agency defensive tactic's instructor, firearms instructor, control stick instructor, Florida State certified instructor, and Florida State certified Field Training Officer
- I have also completed the 40-hour hostage negotiations course certified through the Florida Department of Law Enforcement
- On one of my most current yearly evaluation I received seventeen (17) out of twenty-seven (27) above standard performance ratings
- This was the highest evaluation in the agency
- I have been Deputy of the Quarter on two occasions
- I was told recently by my Lieutenant that I was a 'no maintenance Deputy' and was self-sufficient and required little to no supervision
- Led the creation of the Environmental Enforcement division, establishing protocols and training for comprehensive law adherence
- Trained over 50 deputies as Senior Field Training Officer, enhancing team readiness and operational efficiency
- Achieved highest agency evaluation with 17 above-standard ratings, recognized for self-sufficiency and minimal supervision needed
- Developed and implemented environmental enforcement protocols, ensuring agency-wide compliance and awareness
- Excelled as a defensive tactics and firearms instructor, ensuring deputies' proficiency through specialized training
- Pioneered the Sheriff's Office Environmental Enforcement division, establishing agency-wide compliance and protocols for sustainable practices
Deputy Sheriff
Escambia County Sheriff's Office
02.1997 - 09.1997
Route Driver
Goldring Corp
03.1995 - 02.1997
- Delivered product to accounts throughout Escambia and Santa Rosa Counties
- Responsible for selling and rotating product in the stores
- I had to maintain positive relations between the customers and the company
- I was responsible for collecting monies and keeping very good records of the cash that I took in on a daily basis
- Some days I would collect over $20,000.00 in cash and checks and my paper work was always accurate
Armed Security Officer/ Supervisor
Vice Security
02.1994 - 03.1995
- Armed security officer in charge of the night shift which included supervising 10 officers or more at any given time
- Within 3 months of employment I was promoted to the rank of corporal due to my leadership skills and my hard work habits
- During my tenure in this position I assisted many law enforcement agencies with crimes that occurred on the properties that our company patrolled i.e thefts, burglaries, trespassing, and numerous other crimes
- While in this position I completed the Police Academy and became the youngest person to accomplish this at the age of 19
- After graduating the Police Academy I started working with the Escambia Sheriff's Office narcotics unit as a confidential informant as described above
Education
Certificate - Law Enforcement
01.2014
State Certification - Law Enforcement in FL and AL
10.1995
Law Enforcement - Management in Law Enforcement
04.1995
High School Diploma - Honors classes
05.1993
- Graduated with a 3.75 GPA "Non Weighted" all while playing 4 sports.
- GPA: 3.75
Skills
- CDL Driver
- Leadership
- Law Enforcement
- Route Driving
- Security
- Tractor-Trailer Driving
- Customer Service
- Logistics
- Retail Management
- Team Builder
- Merchandising
- Sales
- Interviewing
- Office Management
- Transportation Management
- Hospitality
- Project Management
- Communication Skills
- Recruiting
- Teaching
- Profit & Loss
- Promotional planning
- POS systems operations
- Store operations
- Budgeting and cost control
- Team leadership and coaching
- Relationship building and management
- Reliable
- Sales professional
- Promotions management
- Sales expertise
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Exceeded monthly store sales goals Number months in a row.
- Increased sales by Number% by coaching department managers on new merchandising standards.
Certification
- FL CLASS A CDL, 08/18 to 05/25
- Law Enforcement Academy, 09/13 to Present
- Field Training Officer, 01/02 to Present
Courses
Specialized Training, 3500, 07/94 to 01/17
Customsection
Very loyal and always willing to learn. I will not lie to you, nor will I steal for you. I'm a very trustworthy person and will not stop until the job is done. I am not too proud to ask for help or someone else's assistance.
Hobbies
- Head coach of a little league football team for 8 years.
- Passion for the Blue Angels.
References
- Greg Whibbs, Whibbs and Stone attorney at law, 850-324-7499
- David Currin, Currin Graphics, 850-292-8834
- Scott Ricket, US Department of Homeland Security, 850-377-0948
- Michael Conner, Mattress Outlet CEO, 850-380-3761
Awards
Deputy of the Year, 1997
Timeline
General Store Manager - Mattress Outlet
07.2021 - Current
Operations Manager - CCI
10.2020 - 07.2021
Site Manager in training - Zips Car Wash
01.2019 - 09.2020
Armed Service Technician - Loomis Armored US, LLC
07.2018 - 01.2019
CDL Class A Driver Route Driver - Reddy Ice
03.2018 - 07.2018
Sales Manager - Mattress Outlet
07.2015 - 12.2017
Senior Police Officer - Linden Police Dept
07.2013 - 07.2015
Store Manager - Mattress Outlet
08.2012 - 06.2013
Route driver - The Lewis Bear Company
12.2011 - 07.2012
Master Deputy Sheriff/Senior Field Training Officer - Santa Rosa County Sheriff's Office
10.1998 - 11.2011
Deputy Sheriff - Escambia County Sheriff's Office
02.1997 - 09.1997
Route Driver - Goldring Corp
03.1995 - 02.1997
Armed Security Officer/ Supervisor - Vice Security
02.1994 - 03.1995
Montgomery Police Academy - Certificate, Law Enforcement
Gscja - State Certification, Law Enforcement in FL and AL
Police Academy - Law Enforcement, Management in Law Enforcement
Tate high school - High School Diploma, Honors classes
- FL CLASS A CDL, 08/18 to 05/25
- Law Enforcement Academy, 09/13 to Present
- Field Training Officer, 01/02 to Present
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