Stephie Desir
East Orange, NJ 07018-2504,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bakery Team Lead
Whole Food Market
Union, NJ
05.2017 - Current
- Managed daily operations of a team up to 10 bakery staff members.
- Organized and delegated tasks to ensure efficient production of baked goods.
- Monitored the quality of products, ensuring they met established standards.
- Supervised and trained new employees on proper baking techniques and safety regulations.
- Maintained records of all inventory items in order to track usage and replenish stock as needed.
- Ensured health code requirements were followed at all times during production process.
Customer service
- Answered customer inquiries over the phone and through email.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Resolved customer complaints regarding services or products in a professional manner.
- Monitored customer feedback to identify areas of improvement in services or products offered by the company.
- Developed strategies to increase customer satisfaction levels and loyalty.
Medical Assistant
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Phlebotomist
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
Education
Bachelor of Science - Exercise Science
Kean University
Union, NJ05-2026
Associate of Science - General Science
Essex County College
Newark, NJ12-2023
Certificate - Medical Assistant
Lincoln Tech Institute
12-2021
Skills
- Cost Control
- Order Fulfillment
- Sanitation Procedures
- Phlebotomy
- HIPAA Compliance
- Medical Terminology
- Customer Service
- Equipment Sterilization
- Blood collection
- Venipuncture
- Infection Control
Additional Information
Customer service, Retail, Medical Assistant, Phlebotomist.
Volunteered as a Physical Therapy Aide
Languages
- Haitian Creole
- French
- English
Certification
- Medical Assistant
- Phlebotomy
Languages
French
Native/ Bilingual
English
Full Professional
creole
Native/ Bilingual
Timeline
Bakery Team Lead
Whole Food Market
05.2017 - Current
Customer service
Medical Assistant
Phlebotomist
Bachelor of Science - Exercise Science
Kean University
Associate of Science - General Science
Essex County College
Certificate - Medical Assistant
Lincoln Tech Institute
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