Stephie Pierre
Miami,Florida
Summary
Detailed oriented professional with 5+ years of experience and customer service , insurance support skilled in maintaining data integrity, managing accurate records, interpreting policies, and driving customer loyalty and revenue growth. Proven ability to support policy updates, handle high call volume, deliver strong customer while working both independently and within a team
Overview
9
9
years of professional experience
1
1
Certification
Work History
Billing Specialist
Ensemble
Miami, FL
12.2024 - 2026
- Processed 100+ transactions transactions weekly with 99% accuracy, maintaining data, integrity in epic.
- Assisted 75-100+ patients weekly with billing inquiries, resolving 90% of issues on the first call and explaining charges and insurance coverage.
- Reviewed 150-200 accounts monthly, identifying discrepancies and correcting system data.
- Delivered excellent customer service to 100+ patients weekly, achieving a 98% satisfaction rate, while maintaining 100% compliance with hospital and insurance guidelines.
Inbound Customer Service
Humana
Miami, FL
01.2019 - 09.2024
- Handle 75+ daily calls, documenting interaction and maintaining accurate system information.
- Document inquiries and updated accounts, ensuring complete and accurate information.
- Achieved a 95% customer satisfaction rating by effectively resolving inquiries and addressing concerns.
- Assisted clients with enrollment processes, benefit inquiries, and claims status, ensuring compliance with company policies and procedures.
Sales Agent
Progressive Direct
Miami, FL
12.2015 - 12.2018
- Managed client accounts, supporting policy updates and updates and minting accurate customer records.
- Meet and exceed weekly and monthly sales.
- Prospecting and generating new business through leads & referrals.
- Increased sales by 20% through effective customer engagement strategies.
Education
Associate of Arts - Communication
Florida International University
Miami, FL05.2021
Skills
- Epic
- Salesforce
- VMware
- Avaya
- Microsoft Teams
- Five9
- Excel
Certification
- Property & Casualty Personal lines Certificate| A.D Banker | April 2015
- Certified ScrumMaster (CSM) Scrum Alliance, March 2022
- CRCR Certificate 11/21/2025
Timeline
Billing Specialist
Ensemble
12.2024 - 2026
Inbound Customer Service
Humana
01.2019 - 09.2024
Sales Agent
Progressive Direct
12.2015 - 12.2018
Associate of Arts - Communication
Florida International University