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Stephney Smith
Raleigh,NC
Summary
Versatile clinical research professional knowledgeable about coordinating patient information, laboratory samples and compliance documents for diverse clinical trials. Highly organized and thorough with good planning and problem-solving abilities.
Overview
1
1
Certificate
24
24
years of professional experience
Work History
Substitute Teacher/Special Education Instructional Assistant
Wake County Public Schools
Rolesville, NC
02.2023 - Current
- Supported individualized learning plans for students with disabilities, enhancing educational outcomes.
- Assisted teachers in classroom management, fostering a positive learning environment.
- Implemented behavior intervention strategies to promote student engagement and reduce disruptions.
- Provided one-on-one assistance in academic subjects such as reading, writing, math, and social studies to help students achieve their full potential.
- Encouraged critical thinking and problem-solving skills through project-based learning activities.
Ambassador Resource Specialist
IQVIA (M&H Informatics
Durham, NC
04.2022 - 02.2023
- Provided training and support to new ambassadors, fostering a collaborative team environment.
- Assisted in patient intake processes, ensuring accurate data entry and documentation compliance.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Obtained client medical history, medication information, symptoms, and allergies.
Clinical Service Technician/Phlebotomist Trainer
Duke University Health
Holly Springs, NC
11.2018 - 04.2022
- Collected blood samples using established protocols to ensure patient safety and specimen integrity.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Clinical Service Technician/Phlebotomist Trainer
WakeMed Raleigh Campus Hospital
Raleigh, NC
10.2015 - 11.2018
- Trained and mentored all new personnel hired to fulfill various roles and Wake Tech students.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Reduced environmental impact by advising clients on energy-efficient upgrades and sustainable practices.
- Analyzed blood samples to ensure quality control and adherence to testing requirements.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
Clinical Research Associate/Mobile Phlebotomist
CTMG
Greenville, NC
02.2014 - 05.2015
- Coordinated site initiation and monitoring visits to ensure compliance with regulatory standards.
- Developed and implemented study protocols, enhancing data collection efficiency and accuracy.
- Oversaw clinical trial documentation, ensuring integrity and adherence to Good Clinical Practice (GCP) guidelines.
- Trained and mentored junior staff on clinical research methodologies and compliance requirements.
- Trained new staff on blood collection techniques and equipment usage, fostering a culture of excellence.
Client Service Tech /Lead Phlebotomist
Quest Diagnostics
Raleigh, NC
05.2010 - 02.2014
- Provided exceptional customer service, addressing patient inquiries and resolving issues efficiently.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored inventory levels of phlebotomy supplies, ensuring availability for procedures.
IOP Phlebotomist
Raleigh Medical Group- Labcorp
Raleigh, NC
06.2008 - 10.2009
- Collected blood samples efficiently using various venipuncture techniques.
- Ensured patient comfort and safety during blood draw procedures.
- Maintained accurate documentation of patient information and sample logs.
- Trained and mentored junior phlebotomists on best practices and protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Medical Assistant/Laboratory Phlebotomist
Lankenau Medical Center
Wynnewood, PA
04.2007 - 04.2008
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Supported healthcare providers by preparing examination rooms and sterilizing instruments.
- Conducted routine patient assessments, recording vital signs and medical histories.
- Managed appointment scheduling to optimize patient flow and minimize wait times.
Peer Support Specialist/ inpatient phlebotomist
Valley Forge Behavioral Center
Norristown, PA
03.2008 - 03.2008
- Facilitated peer support sessions to promote mental wellness and recovery strategies.
- Developed individualized action plans based on client needs and goals.
- Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
- Provided training and mentorship to new peer support specialists, fostering professional growth.
- Performed laboratory tests to assist physicians in diagnosis.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Phlebotomist/Lab Processor
George Washington University Hospital
Washington, DC
07.2002 - 08.2005
- Performed venipuncture and capillary draws with precision, ensuring patient comfort and safety.
- Maintained accurate and detailed records of blood samples for laboratory analysis and tracking.
- Collaborated with healthcare professionals to streamline specimen collection processes, enhancing workflow efficiency.
- Trained and mentored junior phlebotomists in best practices and techniques for specimen collection.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
Education
Associate - Clinical Research Professional
Wake Technical Community College
Raleigh, NC2024
No Degree - Medical Assisting
Barclay Career School
Washington, DC06.1992
Skills
- Microsoft Office Suite ( Word, Excel, PowerPoint, Outlook)
- Upselling Products and Services
- Customer Needs Assessment
- Teamwork and Collaboration
- Verbal and Written Communication
- Compliance Monitoring
- Stress Tolerance
- Good Sportsmanship Abilities
- Decision-Making Skill
- Performance Assessment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Certified Medical Assistant NPCE
- Certified Phlebotomist NPCE
- Good Clinical Practice (GCP)
Timeline
Substitute Teacher/Special Education Instructional Assistant
Wake County Public Schools
02.2023 - Current
Ambassador Resource Specialist
IQVIA (M&H Informatics
04.2022 - 02.2023
Clinical Service Technician/Phlebotomist Trainer
Duke University Health
11.2018 - 04.2022
Clinical Service Technician/Phlebotomist Trainer
WakeMed Raleigh Campus Hospital
10.2015 - 11.2018
Clinical Research Associate/Mobile Phlebotomist
CTMG
02.2014 - 05.2015
Client Service Tech /Lead Phlebotomist
Quest Diagnostics
05.2010 - 02.2014
IOP Phlebotomist
Raleigh Medical Group- Labcorp
06.2008 - 10.2009
Peer Support Specialist/ inpatient phlebotomist
Valley Forge Behavioral Center
03.2008 - 03.2008
Medical Assistant/Laboratory Phlebotomist
Lankenau Medical Center
04.2007 - 04.2008
Phlebotomist/Lab Processor
George Washington University Hospital
07.2002 - 08.2005
Associate - Clinical Research Professional
Wake Technical Community College
No Degree - Medical Assisting
Barclay Career School