Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Joseph Tirado

Fishkill

Summary

Dynamic professional excelling in employee supervision and client relationship management. Skilled in developing training materials and enhancing customer service, resulting in improved team performance and client satisfaction. Adept at fostering collaboration and resolving inquiries efficiently, ensuring a positive experience for all stakeholders.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Associate

Fanatics Inc.
05.2023 - 05.2025
  • Coordinated project timelines and deliverables to ensure alignment with organizational objectives.
  • Managed team communications to streamline workflow and enhance collaboration.
  • Developed training materials for onboarding new associates, improving knowledge transfer efficiency.
  • Conducted regular performance evaluations to identify areas for improvement within the team.
  • Resolved customer inquiries by providing timely support and ensuring a positive experience.
  • Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.

Multi Department Associate

The Home Depot Inc
12.2020 - 01.2023
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained inventory accuracy through regular cycle counts and stock replenishment.
  • Collaborated with team members to execute daily operational tasks efficiently.
  • Operated point-of-sale systems to process transactions and handle returns seamlessly.

Education

Bachelor of Science - Business Administration

Roosevelt University
Chicago, IL
05.2026

Skills

  • Client relationship management
  • Staff training
  • Customer Service
  • Microsoft Office Suite ( Word, Excel, PowerPoint, Outlook)
  • Zoom & Video conferencing platforms
  • Presentation Skills
  • Problem-Solving
  • Data analysis

Certification

Real Estate Salesperson License — In Progress

Expected completion: February 2026

Languages

Spanish
Native or Bilingual

Timeline

Lead Associate

Fanatics Inc.
05.2023 - 05.2025

Multi Department Associate

The Home Depot Inc
12.2020 - 01.2023

Bachelor of Science - Business Administration

Roosevelt University