STEPHON HAWTHORNE
Pittsburgh,PA
Summary
Service professional with proven track record of delivering exceptional customer experiences. Skilled in handling inquiries, resolving issues efficiently, and maintaining positive interaction with clients. Strong emphasis on teamwork and adaptability, ensuring consistent performance in dynamic environments. Recognized for strong communication skills, problem-solving abilities, and commitment to achieving results.
Overview
5
5
years of professional experience
Work History
Night Auditor
Spring Hill Suites Bakery Square
06.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Radio Host
WAMO 1073
05.2023 - Current
- Engaged listeners through social media platforms to increase station visibility.
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Recorded and edited high-quality interviews and audio clips for broadcast.
Broadcast Producer
Audacy Inc.
06.2022 - Current
- Produce and edit content
- Manage content for 93.7 The Fan, 100.7 Star Pittsburgh, KDKA, Y108, and WAMO 1073
- Organized logistics for remote broadcasts, ensuring smooth operations at off-site locations during live events coverage.
- Developed innovative programming ideas, resulting in unique shows that captured audience interest.
- Collaborated with on-air talent to create visually captivating segments that resonated with audiences.
Service Experience Specialist
Nordstrom
05.2022 - Current
- Handled escalated customer complaints professionally and efficiently, defusing tense situations while working toward mutually agreeable resolutions.
- Provided ongoing support for clients, promptly addressing concerns and ensuring continued satisfaction long after initial transactions.
- Conducted thorough assessments of customer needs, tailoring solutions to exceed their expectations.
- Established lasting relationships with customers, fostering trust and loyalty through attentive service and follow-up interactions.
- Streamlined communication for better client understanding, simplifying complex technical terms into everyday language.
Host & Producer
Self-Employed, X Files
10.2020 - Current
- Host of X Files Podcast
- Edit and produce episodes weekly
- Pitch enterprise stories
- Engage with community and followers via social media
Co-Host
WSRU-FM 88.1
01.2022 - 05.2022
- Produce segments
- Conduct live interviews
- Build playlists
- Research and pitch content ideas
Education
Bachelor's Degree - Communications Studies
Slippery Rock University of Pennsylvania
01.2022
Associate's Degree - Mass Communications, Media and Art
Erie Community College
05.2017
Skills
- Effective Time Management
- Ability to Work in a Team
- Broadcast Hosting
- Content Writing
- Engaging personality
- Investigative journalism
- Promotional event coordination
- Client relationship building
- Sales support
- Complaint handling
- Problem-solving skills
- Customer service
EXPERIENCES
- 2022 Steelers Public Relations Student Summit, Pittsburgh
- March 2022
Timeline
Night Auditor
Spring Hill Suites Bakery Square
06.2023 - Current
Radio Host
WAMO 1073
05.2023 - Current
Broadcast Producer
Audacy Inc.
06.2022 - Current
Service Experience Specialist
Nordstrom
05.2022 - Current
Co-Host
WSRU-FM 88.1
01.2022 - 05.2022
Host & Producer
Self-Employed, X Files
10.2020 - Current
Associate's Degree - Mass Communications, Media and Art
Erie Community College
Bachelor's Degree - Communications Studies
Slippery Rock University of Pennsylvania
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