Stephon Jeffers
Orlando,FL
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and an dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Claims Analyst
UHG, United Health Group
Remote
11.2021 - Current
- Completed data entry tasks with accuracy and efficiency.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Claims/Customer Service Specialist
Aerotek, HealthPlan One
Orlando, FL
08.2021 - 11.2021
- Assist callers in the Medicare qualification and enrollment verification process
- Answer general questions about carriers plans and benefits
Claims/Customer Service Specialist
Cardworks
Orlando, FL
11.2020 - 05.2021
- Followed up with customers on unresolved issues.
- Posted payments to accounts and maintained records.
Customer Service Representative/Technical Support
24-7 Intouch Orlando
Orlando, FL
04.2020 - 09.2020
- Analyze and diagnose technical issues that Instructors/students
- Identify customer needs, research every issue and provide solutions
Esthetician
Massage Envy
Waterford Lakes, FL
01.2019 - 03.2020
- Provide high-quality facial treatments that address skincare concerns
- Recommend and provide information about skincare products to customers
Front Desk Associate
Massage Envy
Altamonte Springs, FL
05.2018 - 10.2018
- Setting and checking members and guests in and out for appointments
- Promote and offer the Wellness Program in store/phone
Retail Sales Consultant
PCS Mobile Solutions
Orlando, FL
08.2017 - 11.2017
- Promote and sell the value of Sprint's devices, accessories, and new service
- Exceed in key performance objectives, including sales and customer satisfaction goals
Customer Service Specialist
Best Buy
Pembroke Pines, FL
11.2013 - 09.2016
- Receive payments by cash, check, credit cards or debit cards
- Process merchandise refunds or exchanges
Education
AA Degree - Liberal Arts & Science
Broward College
Skills
- Effective communication, rapport building, and interpersonal skills
- Ability to multitask and prioritize duties
- Exceptional organization skills
- Problem solver
- Microsoft Word/Excel
- Strong attention to detail
- Self Starter
- Efficient Data Entry
- Team Player
Timeline
Claims Analyst
UHG, United Health Group
11.2021 - Current
Claims/Customer Service Specialist
Aerotek, HealthPlan One
08.2021 - 11.2021
Claims/Customer Service Specialist
Cardworks
11.2020 - 05.2021
Customer Service Representative/Technical Support
24-7 Intouch Orlando
04.2020 - 09.2020
Esthetician
Massage Envy
01.2019 - 03.2020
Front Desk Associate
Massage Envy
05.2018 - 10.2018
Retail Sales Consultant
PCS Mobile Solutions
08.2017 - 11.2017
Customer Service Specialist
Best Buy
11.2013 - 09.2016
AA Degree - Liberal Arts & Science
Broward College
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