Stephon Singh
Sr Infrastructure Engineer
Destin
Summary
Sr Infrastructure Engineer and IT Manager relocated to North West Florida with 10+ years of experience facilitating innovative engineering solutions with a wide range of application and technology skills. Seeking a position to Administer and maintain the corporate IT Infrastructure in accordance with the Companies policies. Extensive expertise in large system architecture development and administration, as well as network design and configuration. Proficient with BC/DR implementation for Enterprise environments.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Sr Systems Engineer
Sandestin Golf and Beach Resort
02.2024 - Current
- Deploy, manage, and maintain Microsoft Windows Server farm in a Microsoft Hyper-V / Nimble
SAN virtualization environment with multiple failover clusters. - Direct Nimble Storage and Veeam Backup & Replication experience to ensure reliable data
backup and recovery solutions, both local and cloud-based. - Deploy, manage, and maintain storage-area networks (SANs), ensuring primary and secondary
data storage availability, stability, and security within the server farm. - Implement and maintain core data processing and storage infrastructure security standards
across all properties in accordance with PCI DSS and cybersecurity best practices. - Update and manage all core infrastructure architecture diagrams and documentation related to
PCI DSS requirements and information security policies and procedures. - Maintain configurations and security profiles of computing and data storage equipment,
including servers, workstations, and peripherals. - Collaborate with the Network Administrator to manage the data center core network and SAN
fabric network. - Ensure the effective working order of implemented technologies, maintaining system uptime
and reliability to meet operational needs. - Perform routine maintenance and upgrades on core infrastructure equipment and systems.
- Provide tier-2 end-user support as part of the IT administrator team.
- Provide after-hours support phone call coverage approximately one week every 2 months.
- Offer design and engineering guidance related to core infrastructure design and deployment.
- Collaborate with the Director of Information Technology, Network Administrator, Systems
Administrator, IT Support Manager, and management to implement company-wide IT initiatives. - Assist with capital planning and operating budget development, including infrastructure lifecycle
planning, analysis and recommendations for advancing IT initiatives, goals, and strategies. - Assist with the specification, selection, procurement, configuration, and deployment of end-user
devices (workstations, thin clients, printers, tablets, etc.). - Manage core IT services, including Active Directory, file & print services, LDAP, DHCP, SMTP,
antivirus/anti-malware, System Center, etc. - Perform other duties as directed.
IT Manager, North America
Brenntag
11.2022 - 06.2023
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
- Manages the IT Department functions for North America, in its efforts to exceed the published Service Level Agreement (SLA).
- Assists in the development and communication of scope, policies, and procedures for North America IT Department.
- Provides application, hardware and operating system expertise in the planning, implementation, and support phases of computer system projects.
- Implements security including log monitoring, antivirus, system updates and user authorization permissions.
- Coordinates purchases for IT group including hardware, software, and services.
- Proactively researches modern technologies to ensure that Brenntag North America will meet the Companies current and future business needs and objectives.
- Perform day to day administration to ensure performance, stability, and capacity for the operational IT infrastructure.
- Assist with defining, procuring, and implementing IT infrastructure, support, and services consistent with the organization's standards & guidelines.
- Upgrading, maintaining, and troubleshooting existing network security systems.
- Analyzing performance and making recommendations for improvements to systems that will bring benefits to the security model.
- Perform business continuity and disaster recovery tests on security systems and make recommendation to remediate any risks to security model.
- Consult with the team and clients on system design within a cloud environment.
- Develop and operate solutions using virtual compute platforms, strategize on system architecture and on-prem cloud services and technologies.
- Provide incident management and resolution to include execution of IT engineering and operations SOPs (standard operating procedures) including but not limited to configuration/software upgrades, patching, backup, restore, high availability, disaster recovery, and execute approved change requests related to systems and cloud infrastructure and resources (compute, storage, network, etc.)
- Proactive in monitoring cloud cost and resources by identifying, recommending, and executing approved changes/actions.
System Engineer / IT Support Manager
DAS Companies, Inc
03.2017 - 11.2022
- Ensure Cyber Security for the enterprise infrastructure.
- Maintain network and access (uptime, performance, etc).
- Oversee and protect critical systems and assets, build solutions, implement new software and hardware, provide training, and assist in developing the overall IT strategy.
- Implement and support enterprise-scale cloud and hybrid infrastructure application solutions within M365 including Sharepoint Online, Exchange Online, OneDrive and Teams.
- Responsible for maintaining and monitoring the health and performance of the M365 environment, including managing updates, patches, alerting, upgrades, user provisioning, security management, policy management and regulatory compliance.
- Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
- Responsible for projects and solutions within the larger business initiative.
- Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace.
- Enable faster and smarter business processes, and develop analytics for meaningful insights.
- Work with internal and manage external partners to complete projects, activities, and communicate results.
- Perform Server Administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly.
- Select, implement, monitor, and manage performance profiling tools and procedures (e.g., PEN test, SIEM, vulnerability scanning, EDR/XDR).
- Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, VPNs, and network segments.
- Perform routine and scheduled audits of all systems, including backups.
- Responsible for Microsoft tools and Azure cloud infrastructure.
- Manage operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directory, virtualization, privacy and cybersecurity.
- Project management, application design and integration, and network administration.
- Review the company policies related to technology, data storage, infrastructure, and update them (annually).
- Responsible for data privacy, Incident Response (disaster recovery), Business Continuity Plan, Risk Management, Vendor Management, Risk Assessment, Data Loss Prevention, Zero Trust Network Strategy.
- Responsible for Azure Infrastructure, Defender, Azure Monitor, Azure Sentinel, Intune.
Jr System Engineer
System One
09.2015 - 03.2017
- Setup, monitor, and maintain local, development, and production infrastructures utilizing a mixture of on premise and cloud systems.
- Configuring network specifications including: interface configuration, routing protocols, VLAN management, ACLs.
- Participate in periodic testing of disaster recovery solutions.
- Analyze and evaluate network performance including availability, throughput, and latency.
- Assembly and delivery of new hardware, maintenance of software and licensing.
- Promotion of software to production environments including database updates.
- Creation and maintenance of systems documentation.
- Resolve incoming support requests via the Helpdesk as needed with limited direct supervision.
- Troubleshoot software and hardware issues.
- Provide quality support to employees regarding hardware and software needs and ensure timely resolution of issues and follow up with employees.
- Configure and setup new devices to company and compliance standards (laptops, phones), and ensure new employees are set up properly and have access to necessary systems.
- Assist with planning, migration, and expansion of environments.
- Evaluate new software and systems.
- Perform, monitor, and test system backups and recovery.
- Participate in the 24/7 rotating on-call schedule, and handle issues that arise during off hours maintenance windows.
- Support regulatory compliance, policies and procedures related to IT operations and security.
- Record and respond to technical incidents and requests using the ticketing system while adhering to performance goals.
Senior IT Support Specialist
Randstad Technologies
10.2012 - 09.2015
- Providing senior-level technical support to customers, technical support agents, or third parties, via phone, email, chat, or other channels.
- Acts as the top technological escalation point for the Support Team; assists with identifying development and training opportunities.
- Proactively identifying needs; troubleshooting and fixing system, network, equipment and cabling issues; performing upgrades and changes; support of phone and voicemail systems; assisting with the backup process and systems.
- Collaborating with other teams, or departments to ensure timely resolution of escalated issues. Maintaining software and hardware inventories for infrastructure equipment and applications.
- Ability to comprehend, apply and present technical information to customers in a non-technical manner.
- Ability to quickly learn technologies and products using documentation and internet resources.
- Ability to work with all levels of IT staff inside and outside the organization.
- Troubleshooting software and hardware configuration issues for users on demand or from inspection of the systems.
- Installing and configuring network equipment to fix hardware or software issues.
- Responsible for the review of the internal and external knowledge base and performing changes as needed.
- Consults with users to determine appropriate hardware and software needs on existing Support Cases.
- Provides timely resolution of problems or escalations on behalf of the end-user to appropriate the next level of support in alignment with established service level agreements.
- Responsible for alerting management to emerging trends in service tickets, problems, or issues.
- Utilize computer equipment, software, and diagnostic tools to perform a broad range of computer operations assignments.
- Improve existing technical processes by evaluating objectives and specifications and making recommendations.
- Perform data entry duties to document problems and conversations on the end-user’s case.
- Perform other duties as assigned.
Education
Associate in Engineering Technology - Computer Networking
ITT Technical Institute
Harrisburg, PA 09.2012 - 06.2014
Skills
Sharepoint
Veeam/VeeamONE
VMware/vCenter
Cisco Meraki
Cisco Umbrella
Cisco Firewall/Switches/Access Points
Cisco AnyConnect
M365/Exchange/Identity Protection
Entra PIM/IAM
Hyper-V
MSFT Intune MDM
Solarwinds SAM/NPM
VoIP Solutions
Azure Infrastructure
Azure Firewall
Fortinet Firewall
SIEM Tools
Vulnerability Scanning
EDR/XDR
Zero Trust Network Strategy
Defender, Azure Monitor, Sentinel
S1
Risk Management, DLP
Business Continuity Plan
Windows Server 2012, 2016, 2019, 2022
Data Privacy, Incident Response, Disaster Recovery
Certification
AZ-104 Azure Administrator Exam Certification
Timeline
AZ-104 Azure Administrator Exam Certification
01-2026
Sr Systems Engineer
Sandestin Golf and Beach Resort
02.2024 - Current
IT Manager, North America
Brenntag
11.2022 - 06.2023
System Engineer / IT Support Manager
DAS Companies, Inc
03.2017 - 11.2022
Jr System Engineer
System One
09.2015 - 03.2017
Senior IT Support Specialist
Randstad Technologies
10.2012 - 09.2015
Associate in Engineering Technology - Computer Networking
ITT Technical Institute
09.2012 - 06.2014
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