STEPHVONNE STEELE

Since June of 2024 it has been my responsibility to process SNAP and Medicaid benefits and determine the eligibility of the applicant based off what they submitted

I also had to assist the call center department with the high call volume of applicants while also maintaining my daily tasks

I also completed the mandatory training required to pass and received certification as a certified eligibility specialist

it was my job as a geek squad junior technician to assist lead and senior technicians with TV mountings, appliance repairs and television repairs, we also did camera installation as well.

These tasks had to be completed with care and the customer in mind ensuring they had nothing short of a phenomenal customer experience and keep us in mind for all of their needs.

Lastly with my previous experience with cell phones sometimes in store I would help clients troubleshoot their phones and minor fixes

Helped individuals who are turning 65 and/or older in Medicare supplement plans that suit their needs as far as doctors and treatment.

They also trained me for for Medicare advantage.

it was my responsibility to provide quality customer service especially to the elderly customers and treat them with kindness and patience.

I also had to have problem solving skills and be able to meet the sales goals so I did have to find a way to juggle making sure the customer felt secure and not forced into anything while still meeting the sales criteria

It was my job to sell affordable healthcare plans under OBAMACARE and lead a group of 12 people

It was required of us to obtain the information needed to see if they qualified for the household income subsidy applied to the healthcare plans

It was a temporary position offered during open enrollment.

at Amazon it was my job to scan, label and lift products that could be up to 150 pounds and work in a very fast paced team environment setting, we had to work together to ensure that everything went smoothly during the shift and no one fell behind.

it was my job as a Philips customer service rep contracted through Teleperformance USA to provide quality customer service in a timely manner and determine if a client would need a warranty replacement on an item if it was deemed defective.