Stephy Villamar
New York
Summary
Operations manager with experience in healthcare insurance industry. Experienced in supporting sales department operations, improving processes, analyzing reports, coordinating events and budget management. Fluent in English and Spanish.
Overview
12
12
years of professional experience
Work History
Manager of Business Development Operations
Centerlight Healthcare PACE
New York
01.2024 - Current
- Manage reporting and data analysis functions ensuring seamless department operations.
- Provide high-level administrative support to the Vice President of Business Development, including scheduling meetings, managing calendars, and coordinating arrangements.
- Develop, maintain, and manage reports, dashboards, and data visualizations to track key performance indicators (KPIs) for Business Development.
- Manage department budget and incentive program.
Senior Manager, Business Development Operations
AgeWell New York
Lake Success, NY
01.2013 - 01.2023
- Oversee department operations and support sales for membership growth for MLTC, MAPD, D-SNP and MAP plans.
- Manage budget and process invoices for timely payment to vendors.
- Reconcile broker sales and monthly commission.
- Analyze enrollments and disenrollment data.
Member Services Representative
AgeWell New York
Lake Success, NY
01.2013 - 01.2014
- Addressed member inquiries regarding benefits, eligibility and claims.
- Delivered accurate, prompt, friendly service to members and providers.
- Efficiently resolved member complaints.
- Compiled and verified referral information for enrollment.
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Tableau
- Care Compass
- Epaces
- WIPRO
- Workday
Personal Information
Title: operations MANAGER
Education
Bachelor of Science -
Mercy College
Dobbs Ferry, NYTimeline
Manager of Business Development Operations
Centerlight Healthcare PACE
01.2024 - Current
Senior Manager, Business Development Operations
AgeWell New York
01.2013 - 01.2023
Member Services Representative
AgeWell New York
01.2013 - 01.2014
Bachelor of Science -
Mercy College
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