STEPIE LEONARD
Orlando
Summary
Dynamic healthcare administration and patient support professional with extensive experience in scheduling, referrals, insurance verification, and medical front office workflows. Exceptional multitasking abilities and a commitment to accuracy thrive in high-volume patient environments, consistently delivering service with professionalism and compassion. Proven expertise in patient accounting, adept at managing billing processes and efficiently resolving account discrepancies. Recognized for strong collaboration skills and adaptability in meeting evolving organizational needs, complemented by a solid foundation in analytical problem-solving and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Accounting Representative
Orlando Health
Orlando, FL
11.2023 - Current
- Processed patient billing inquiries to ensure timely resolution of account discrepancies.
- Collaborated with healthcare teams to streamline patient account management workflows.
- Implemented best practices for insurance claim submissions, improving approval rates.
- Trained new staff on billing procedures and software systems to enhance team performance.
Referral Coordinator and Scheduler
Orlando Health
11.2020 - 11.2023
- - Coordinate office and hospital procedures using accurate scheduling codes.
- - Ensure referrals meet HMO compliance requirements.
- - Assist patients with authorizations and referral tracking.
- - Communicate with providers, specialists, and office staff to maintain workflow.
- - Apply CMS-based coding guidelines for accurate insurance processing.
Medical Front Office Receptionist
Mid Florida Institute of Plastic Surgery
08.2019 - 11.2021
- - Improved patient satisfaction through timely communication and first-call resolution.
- - Completed accurate insurance verification and patient registration using EMR.
- - Managed scheduling, appointment preparation, and documentation workflows.
- - Handled patient check-ins, check-outs, and chart updates.
Front Desk Agent
Westgate Lakes Resort and Spa
05.2019 - 05.2020
- - Assisted with guest reservations, billing questions, and service coordination.
- - Provided information on services and amenities in a high-traffic environment.
Front Desk Agent
Rosen Centre Hotel
05.2018 - 05.2019
- - Processed guest payments, deposits, and room key distribution.
- - Supported operations during special events and conferences.
Customer Service
Inktel Contact Center Solutions
03.2018 - 05.2019
- - Resolved customer questions and account concerns.
- - Provided support to reduce repeat calls and improve customer satisfaction.
Sales Associate and Assistant Manager
Medical Uniform Store
02.2013 - 04.2018
- - Exceeded sales goals through product knowledge and customer engagement.
- - Trained and onboarded new employees.
- - Maintained inventory, store organization, and point-of-sale operations.
Education
High School Diploma -
Lighthouse High School
Orlando, FLSkills
- - Patient Scheduling and Coordination
- - Insurance Verification and Authorization
- - CMS Coding Support
- - Patient Communication and Service Excellence
- - Front Office Operations
- - EMR/EHR Record Management
- - Billing and Administrative Support
- - Team Collaboration and Workflow Support
- - Data Entry and Documentation Accuracy
- - Problem Solving and Multitasking
- HIPAA compliance
- Patient account management
- Insurance verification
- Data entry proficiency
Certification
- Certified CRCR , ORLANDO HEALTH
Additional Qualifications
- - Fast learner with strong adaptability in medical office environments.
- - Consistent accuracy in documentation and insurance processing.
- - Ability to manage multiple priorities while maintaining professionalism.
- - Experience with EMR systems including scheduling and patient intake modules.
Languages
English
Native or Bilingual
KREYOL
Native or Bilingual
Timeline
Patient Accounting Representative
Orlando Health
11.2023 - Current
Referral Coordinator and Scheduler
Orlando Health
11.2020 - 11.2023
Medical Front Office Receptionist
Mid Florida Institute of Plastic Surgery
08.2019 - 11.2021
Front Desk Agent
Westgate Lakes Resort and Spa
05.2019 - 05.2020
Front Desk Agent
Rosen Centre Hotel
05.2018 - 05.2019
Customer Service
Inktel Contact Center Solutions
03.2018 - 05.2019
Sales Associate and Assistant Manager
Medical Uniform Store
02.2013 - 04.2018
High School Diploma -
Lighthouse High School