Sterlin Henson
Lima,OH
Summary
Dynamic professional with a strong background in customer service and patient care, notably at St. Ritas Mercy Health. Proven ability to enhance client satisfaction through effective communication and personalized care. Skilled in medical terminology and adept at multitasking, ensuring safety and comfort in fast-paced environments. Committed to fostering positive relationships and teamwork.
Energetic and personable with passion for delivering exceptional customer service. Knowledgeable about tanning products and techniques, with keen attention to detail and ability to understand customer needs. Committed to creating positive experiences and ensuring client satisfaction.
Overview
3
3
years of professional experience
Work History
Tanning Consultant
Palm Beach Tan
Lima, OH
09.2025 - Current
- Educated clients on tanning products and services to enhance customer satisfaction.
- Assisted in maintaining cleanliness and organization of tanning rooms and equipment.
- Executed daily sales transactions accurately using point-of-sale systems.
- Adapted to various customer needs, providing personalized recommendations for tanning sessions.
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
Patient Care Technician
St. Ritas Mercy Health
Lima, OH
11.2024 - 08.2025
- Assisted nursing staff with daily patient care tasks and activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team promptly for timely interventions.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure information consistency.
- Supported patient mobility by assisting with transfers and ambulation while promoting independence.
Teacher
The Learning Experience
Murfreesboro, TN
08.2024 - 10.2024
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom activities to promote student participation and learning engagement.
- Assessed student progress through regular evaluations and tailored feedback.
- Collaborated with colleagues to enhance instructional strategies and share best practices.
- Implemented behavior management techniques to foster a positive learning environment.
- Communicated effectively with parents regarding student development and classroom initiatives.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Behavior Technician
Acorn Health
Murfreesboro, TN
02.2024 - 07.2024
- Implemented therapeutic interventions to improve client behavioral outcomes.
- Collaborated with interdisciplinary teams to develop individualized treatment plans.
- Documented client progress and behavior patterns accurately and consistently.
- Assisted in the training of new staff on behavior management techniques.
- Implemented individualized treatment plans to support children's behavioral development.
- Collaborated with families to reinforce strategies and techniques for behavior management at home.
- Monitored and documented client progress, ensuring compliance with therapeutic goals.
- Utilized data collection tools to track and analyze behavioral patterns effectively.
- Facilitated group sessions, promoting social skills through structured activities and games.
Care Partner
Vanderbilt Medical Center
Nashville, TN
10.2022 - 02.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Supported therapeutic activities to promote patient engagement and well-being.
- Collaborated with interdisciplinary teams to develop personalized care plans.
- Maintained accurate documentation of patient care and observations in electronic records.
- Facilitated communication between patients, families, and healthcare providers effectively.
- Demonstrated adaptability by responding to diverse patient needs in dynamic environments.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Contributed to a welcoming atmosphere by maintaining clean and organized patient rooms, common areas, and workspaces.
- Facilitated the smooth transition between shifts by providing detailed hand-off reports to incoming care partners.
Education
High School Diploma -
James Madison High School
Norcross, GA2021
Skills
- Customer service
- Safety trained
- Cleaning and sanitizing
- Customer engagement
- Phone reception
- Problem-solving
- Strong work ethic
- Teamwork
- Time management
- Attention to detail
- Elderly care
- Multitasking and organization
- Problem-solving abilities
- Basic life support
- Excellent communication
- Team collaboration
- Verbal and written communication
- Valid Driver's license
- Relationship building
- Bedside manner
- Safety protocols
- Client advocacy
- Task prioritization
- Medical terminology
- CPR certified
- First aid certification
Timeline
Tanning Consultant
Palm Beach Tan
09.2025 - Current
Patient Care Technician
St. Ritas Mercy Health
11.2024 - 08.2025
Teacher
The Learning Experience
08.2024 - 10.2024
Behavior Technician
Acorn Health
02.2024 - 07.2024
Care Partner
Vanderbilt Medical Center
10.2022 - 02.2024
High School Diploma -
James Madison High School